Jambojet, Kenya’s first low-cost airline, is set to revolutionize the way you travel by opening up the skies for all to fly for less. They aim to provide affordable air travel because flying really is for everyone.
What’s more, they have a wide variety of value added services to ensure that you enjoy your flying experience in the manner that best suits you and your pocket. And because Jambojet are a wholly-owned subsidiary of Kenya Airways, you can be assured of top quality service and adherence to the highest international safety standards.
Open Vacancies
Ready to elevate your career? We’re building our future powerhouse
Step into an adventure that challenges, excites and rewards you every day. We are building our team for the future. Here’s a call out to passionate go-getters aiming to either take flight as a Cabin Crew or connect with customers as a Customer Service Agent, or drive sales and relationships as a Sales Agent.
If you are ready to Be Magenta, we want YOU in our pipeline for upcoming opportunities.
Customer Service Agent
Key Accountabilities/Responsibilities:
- Ensure efficient and effective passenger service in compliance with company policies,
procedures, and approved Service Level Agreements (SLAs). - Adhere to safety and security standards in operations, complying with relevant statutory and
industry requirements. - Provide accurate information to passengers and stakeholders, preventing service lapses due
to lack of information. - Identify and report hazards, near misses, incidents, and accidents to maintain a healthy, safe,
and secure working environment. - Implement departure and arrival processes in strict compliance with safety and security
procedures, ensuring punctuality. - Provide effective remedial actions in case of service disruptions, delays, or denied boarding.
- Offer the best available fares, generate passenger and ancillary sales revenue, promote direct
sales to reduce distribution costs, and enhance revenue collection to meet company targets. - Recruit new customers and manage existing ones to win and retain loyalty.
- Enhance accurate flight reconciliation and ensure timely transmission of post-departure
messages.
Click here to Apply
Sales and Ticketing Agent
Key Accountabilities/Responsibilities:
- Proactively offer the best available fares, generate sales, and ensure 100% accuracy in fare quotation and revenue collection.
- Focus on meeting and exceeding both individual and station sales/revenue targets through effective upselling and cross-selling of Jambojet products and services.
- Engage in recruiting and handling existing and prospective customers to win and retain loyalty for long-term business sustainability and growth.
- Provide customers with detailed and accurate information on flight schedules, fares, and promotions to enhance the customer experience and decision-making process.
- Assist customers in resolving queries and issues related to bookings, cancellations, refunds, and other ticketing services.
- Professionally handle customer complaints and feedback, ensuring prompt and satisfactory resolution to maintain a positive brand image and customer loyalty.
- Perform accurate and timely reconciliation of sales returns, maintain accurate records and reports for tracking sales performance and financial accountability. Aim for minimal or no Reservation-related OTI’s (Open Ticket Indicators) to reflect efficiency and accuracy in reservations and ticketing.
- Work collaboratively with other departments to ensure a seamless travel experience for customers, fostering a holistic and positive customer journey.
- Ensure the safety and security of company property at the sales office and comply with Occupational Health and Safety policies.
- Demonstrate leadership through active involvement in company activities and provide suggestions to improve products and customer experiences, fostering an environment of innovation and continual improvement.
- Participate in training and development programs to enhance skills, crucial for staying effective in the role and adapting to industry changes.
Click here to Apply
Flight Attendant
Accountabilities/Responsibilities:
Prepare the cabin for flights, ensuring cleanliness, maintaining proper utilization of company
property to avoid wastage and misuse, and ensuring all necessary supplies are onboard.
Key Demonstrate and ensure adherence to all safety procedures before, during, and after the flight, including conducting safety checks and informing passengers of the aircraft’s safety features.
Be trained and ready to handle emergency situations effectively, including administering first aid and guiding passengers in emergencies.
Report all situations affecting safety or security to the lead cabin attendant and the pilot-in-command, including any incidents or concerns communicated by passengers.
Liaise with the cockpit crew for updates on flight details and relay important information to passengers clearly and professionally.
Provide high-quality customer service to passengers, ensuring their comfort and addressing any concerns or needs they may have during the flight. Follow directives of the lead cabin
attendant to maintain company standards for customer satisfaction and loyalty.
Assist passengers with boarding and disembarking, handle special needs passengers, and resolve any in-flight passenger issues tactfully.
Drive revenue by maximizing onboard sales and enhancing the passenger journey from start
to finish. Serve meals, beverages, and sell onboard duty-free goods, managing in-flight
entertainment systems to ensure a pleasant flying experience.
