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Relationship Manager – Institutional Banking
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Institutional Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The jobholder is responsible for generating Government and Quasi-Government deposits. Duties
will include sales presentations, activations and product demonstrations.
Deadline: 2025-02-06
Category: Retail
Subsidiary: HFC
Principle Accountabilities
- Business planning and growth within government and quasi-government institutions.
- Undertake market situation analysis to identify new business opportunities.
- Understand customers’ businesses and anticipate their requirements.
- Match customers’ needs with HFC product capabilities through presentations and proposals.
- Negotiate terms and conditions with customers to maximize revenue and profitability.
- Offer need-based solutions to meet the specific investment needs of our customers and prospects.
- Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
- Ensure smooth deal implementation and while maintaining high levels of service quality.
- Identify opportunities for cross-selling and referrals to other HFC business lines through developing a good understanding of client needs.
- Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
- Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
Key Competencies and Skills
Technical and General Competencies:
Technical Competencies:
- Computer /IT skills, including knowledge of Microsoft Office applications e.g. Word; Excel; PowerPoint etc.
- General knowledge of banking processes.
General Competencies:
- Excellent written and oral communication skills.
- Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks; good time-management, organization, problemprevention, and problem-solving skills.
- Basic analytical ability with active listening skills.
- Ability to work accurately with close attention to detail; must have an eye for detail, a strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Education:
- Bachelor’s degree
Experience:
- Minimum of 3 years’ experience in sales preferably within the Banking Industry.
- Demonstrate knowledge of banking operations
- Problem-solving and analytical skills
- Demonstrate integrity and ethical standards
- Attentive to details
