Avenue Healthcare is one of East Africa’s leading private healthcare providers, operating three hospitals, 17 medical centers, and a homecare business across Kenya. With over 25 years of experience, Avenue Healthcare is dedicated to delivering high-quality primary, secondary, and tertiary healthcare services to more than 400,000 patients annually. Our team comprises over 1,000 staff members and 400 specialists, working together to fulfill our mission of exceeding client expectations.
We are seeking a highly motivated and results-driven professional to join our team as Inpatient Team Leader at Parklands Hospital. This is a permanent position, offering a unique opportunity to contribute to the delivery of high-quality inpatient care services.
Job Ref No: ERF0124
Position: Inpatient Team Leader
Location: Parklands Hospital, Nairobi
Employment Type: Permanent
Department: Medical Services
Reports to: Clinical Operations Manager
Application Deadline: 10th February 2025
Purpose Statement
To oversee the day-to-day operations of the inpatient unit and ensure efficient and effective functioning by managing a team of medical staff, coordinating workflow, and optimizing processes to meet operational goals while delivering high-quality patient care.
Key Responsibilities
People & Team Management
- Ensure efficient utilization of inpatient doctors by liaising with the Medical Services Manager for optimal staff levels, overtime, and locum coverage.
- Identify training gaps and collaborate with HR to facilitate training and professional development.
- Foster staff motivation and engagement, minimizing attrition through regular staff meetings and addressing concerns promptly.
- Implement reward and recognition programs for high-performing staff while ensuring disciplinary measures are undertaken per policies.
- Supervise all resident and locum medical officers within the inpatient unit.
Operational Excellence & Patient Care
- Ensure effective functioning of inpatient wards and theatre by facilitating smooth admissions, treatments, and discharge processes.
- Coordinate multidisciplinary care for patients requiring specialized interventions.
- Monitor turnaround times for services and intervene where necessary to improve efficiency.
- Participate as a member of the hospital’s clinical governance committees and ensure implementation of recommendations.
- Conduct clinical duties and on-call responsibilities, strictly adhering to Avenue Healthcare’s policies against private practice.
Corporate Governance & Compliance
- Ensure adherence to Avenue Healthcare corporate governance policies.
- Prevent, detect, and report any fraud or criminal activity.
- Review and implement audit recommendations to maintain high clinical and operational standards.
Quality & Safety Standards
- Oversee Clinical Governance Committee meetings, ensuring documentation of minutes and closure of action points.
- Maintain up-to-date clinical privileging records for all inpatient doctors and specialists.
- Develop care protocols, standard treatment guidelines, and patient care pathways in collaboration with medical leadership and stakeholders.
- Ensure compliance with care protocols and quality improvement initiatives assigned by the Medical Services Manager.
- Conduct timely investigations of unexpected deaths, escalating findings for incident investigations and root cause analysis.
- Ensure proper documentation of patient notes and timely consultations with specialists.
- Enforce infection control policies and best practices across all inpatient units.
- Implement medication policies to prevent prescription errors and ensure patient safety.
Patient Satisfaction & Confidentiality
- Ensure high patient satisfaction through quality care, effective communication, and timely feedback collection.
- Address and resolve patient concerns, escalating unresolved issues as necessary.
- Maintain patient privacy and confidentiality at all times.
Incident Management & Reporting
- Ensure that all sentinel incidents/events are reported within 24 hours using the designated reporting tools.
- Monitor and review quality indicator reports, implementing necessary corrective actions.
Other Responsibilities
- Perform any other duties assigned by the immediate supervisor in line with the job description and hospital policies.
Person Specification
- Education: Bachelor’s degree in Medical Science.
- Licensure: Valid Kenya Medical Practitioners’ and Dentists Board License (KMPDB).
- Certifications: Updated Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), or Advanced Trauma Life Support (ATLS) certificate.
- Experience:
- Minimum 2 years of post-internship experience.
- Experience in clinical leadership.
- Skills:
- Strong customer focus and empathy.
- Excellent interpersonal and communication skills.
- Attention to detail and strong organizational awareness.
- Teamwork and results-oriented mindset.
Why Join Avenue Healthcare?
- A dynamic and reputable healthcare institution with a growing presence in East Africa.
- An opportunity to contribute to the healthcare sector through high-quality inpatient care management.
- A collaborative and rewarding work environment that fosters professional growth.
- Competitive salary and benefits package.
How to Apply
If you are a qualified and motivated professional seeking a fulfilling career challenge, we encourage you to apply.
Application Deadline: 10th February 2025
To apply, send your application via [email protected], quoting the Job Reference Number (ERF0124) and Position (Inpatient Team Leader) in your application email.
Only shortlisted candidates will be contacted.
For more details about Avenue Healthcare, visit our website: www.avenuehealthcare.com
