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Overview
- Deliver consistent, top-notch service in a safe and secure cabin, ensuring guest satisfaction and comfort at all times.
Key Accountabilities:
- Assume all duties of the In-flight Manager in their absence, ensuring continuity of operations.
- Assist and collaborate with the In-flight Manager on cabin crew training in coordination with the Training and Quality departments.
- Provide a supervised training line for new cabin crew members as required, ensuring proper onboarding.
- Ensure all training sessions, both internal and external, are conducted within the designated timeframes.
- Benchmark industry best practices to ensure company training programs meet high standards of excellence.
- Conduct Cabin Crew Line/Route Checks alongside other Check Cabin Crew, as necessary, to assess performance and compliance.
- Coordinate with the In-flight Manager regarding results from ground training and line checks, as well as crew performance.
- Maintain and update accurate training records for all cabin crew members.
- Ensure adequate availability of instructors and line trainers, coordinating their schedules as needed.
- Assist in maintaining consistency within the In-flight department, fostering alignment across teams.
- Coordinate with the In-flight Manager on monthly departmental meetings to discuss training, performance, and improvements.
- Other duties as assigned by the In-flight Manager.
Qualifications:
- Excellent communication, interpersonal, and organizational skills with a natural flair for hospitality.
- Valid CMC (Cabin Crew Member Certification).
- Completed Line Supervised Training as Lead Crew.
- Completed Route Proficiency Check/Line Check.
- Strong knowledge of KCARs and compliance procedures.
- Exceptional leadership skills with a proven ability to listen and support team members.
- Safety-focused, with a commitment to maintaining the highest safety standards.
- Attention to detail in all aspects of the job.
- Proficient in computer skills and experienced in writing and presenting reports.
- Thorough knowledge of relevant cabin crew inflight procedures and industry best practices.
Education Required:
- Diploma or a University graduate
- Aviation First Aid Training
- Cabin Crew CRM Training.
