The Alliance of Bioversity International & CIAT delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people’s lives. Alliance solutions address the global crisis of malnutrition, climate change, biodiversity loss, and environmental degradation.
The Alliance works with local, national, and multinational partners across Sub Saharan Africa, Latin America and the Caribbean and Asia, and with public and private sectors. The Alliance is part of CGIAR, a global research partnership for a food-secure future, dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources and ecosystem services.
About the position
The Analyst, reporting to the Regional IT Operations and Service Desk Coordinator, will provide support to IT operations and maintenance of the local regional office as well as other offices of the Alliance.
Key duties & responsibilities
- Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to maintain best performance on the workstations and laptops.
- Support redaction/review of documentation for clients as well as for internal procedure.
- Perform basic printer maintenance/troubleshooting duties.
- Perform basic equipment maintenance/troubleshooting duties (Desktop and Laptop).
- Maintain accurate log of all Service Desk calls using tracking software.
- Be the first point of contact for hardware and software problems affecting computers.
- Provide support to regional offices staff with remote assistance tools where applicable.
- Use of standard IT Operations and Service Desk operating procedures.
- Provide IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirements.
- Promote the full range of IT Services to newly hired staff through the induction process.
- Provide necessary end-user training in software and systems, to ensure an effective work environment. Informs the ITOSD regional coordinator and/or the ITOSD Manager of issues affecting delivery of service
- Assist in maintaining the Organization’s worldwide hardware/software inventory.
- Liaise with external technical support where applicable, Available to travel on mission to different countries.
Requirements
- Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
- Minimum of 2 years’ experience in IT support, help desk, or a similar role.
- Strong knowledge of information systems, including operating systems (e.g., Windows, macOS, Linux), hardware, and software applications.
- Familiarity with remote support tools and troubleshooting techniques.
- Experience with hardware/software inventory management systems.
- Proficiency in stakeholder engagement, with a focus on providing excellent customer service.
- Effective communication skills, both verbal and written, for technical and non-technical audiences.
- Ability to work collaboratively in a team environment.
- Commitment to continuous learning and staying updated on new IT trends and technologies.
- Knowledge of network configurations, basic printer troubleshooting, and equipment maintenance.
- Availability to travel internationally to provide on-site support as needed.
Applications
Applicants are invited to visit https://alliancebioversityciat.org/careers to get full details of the position and to submit their applications. Applications MUST include reference number RFP 300197 – Analyst-IT Operations Service Desk as the position applied for. Cover letter and CV should be saved as one document using the candidate’s last name, first name for ease of sorting. The Alliance collects and process personal data in accordance with applicable data protection laws.
Applications closing date : 9th February 2025
Please note that email applications will not be considered.
Only short-listed candidates will be contacted.
We invite you to learn more about us at:
http://alliancebioversityciat.org
