Job Description
To deliver a quality service and manage service gaps realised by clients as they engage through the bank’s various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank’s rewards programme. Mainly driven via campaigns execution and reactive response to client demands.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce or equivalent
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Relevant FAIS qualification with FAIS experience and operate without supervision for intermediary services. Operate under supervision for advice. Previous experience within a physical, virtual or voice branch environment with good understanding of bank processes, policies and products.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention
- Client Servicing
- Customer Understanding ( Consumer Banking)
