Dencity Hotel is a premier hospitality destination renowned for its commitment to excellence, luxury, and impeccable guest service. Nestled in the heart of Mandera Town, we pride ourselves on providing a welcoming and comfortable environment for both business and leisure travelers. Our hotel features state-of-the-art facilities, luxurious accommodations, exquisite dining options, and a dedicated team of professionals who ensure that every guest enjoys a memorable stay. At Dencity Hotel, we believe in delivering world-class hospitality through our passionate team, and we are currently seeking skilled professionals to join us in upholding our high standards of service.
Job Opportunity: Front Office Receptionist
Dencity Hotel is urgently looking for dynamic, qualified, and experienced individuals to join our front office team. If you have a passion for hospitality and customer service, this is an excellent opportunity to advance your career in a professional and vibrant work environment. We are committed to hiring individuals who are dedicated, detail-oriented, and enthusiastic about making a lasting impression on our guests.
Job Overview
As the Front Office Receptionist, you will be the first point of contact for guests, ensuring they receive a warm welcome and excellent service throughout their stay. This role plays a crucial part in creating a seamless check-in and check-out experience while managing various administrative and customer service duties. The ideal candidate should be professional, friendly, and capable of handling multiple responsibilities efficiently in a fast-paced environment.
Minimum Requirements:
- Diploma in Front Office Operations, Customer Care Management, Hospitality Management, or a related field.
- At least two years of experience in a similar role within the hospitality industry.
- Proficiency in computer operations, including hotel management software, email handling, and Microsoft Office applications.
- Strong communication and organizational skills.
- Excellent customer service skills with a proactive and problem-solving mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and ability to multitask.
- Fluent in English and Swahili; additional language proficiency is a plus.
Key Responsibilities:
Guest Relations & Customer Service
- Warmly welcome and greet guests upon arrival, ensuring a pleasant check-in and check-out experience.
- Address guest inquiries, special requests, and complaints professionally and efficiently to maintain customer satisfaction.
- Offer concierge services such as providing information about the hotel, local attractions, transportation, and dining recommendations.
Reservation & Booking Management
- Handle room reservations via phone, email, and online booking platforms, ensuring accuracy in guest information and room availability.
- Update guest profiles and maintain detailed records of reservations, cancellations, and special requests.
Administrative & Front Desk Operations
- Maintain and update front office records, guest profiles, and billing information.
- Process payments, invoices, and receipts while ensuring accuracy in billing procedures.
- Coordinate with housekeeping, maintenance, and other hotel departments to fulfill guest needs.
- Manage daily cash float, reconcile transactions, and prepare financial reports for management.
Security & Confidentiality
- Ensure the safety and confidentiality of guest information and hotel data.
- Adhere to hotel security protocols to maintain a secure and safe environment for guests and staff.
Upselling & Hotel Promotions
- Promote hotel services, amenities, and special offers to enhance guest experience and maximize revenue.
- Assist in marketing efforts by encouraging guests to participate in hotel loyalty programs and providing information on upcoming promotions.
Communication & Coordination
- Serve as the main point of contact for guests and relay necessary information to relevant departments.
- Maintain effective communication with hotel staff to ensure smooth operations.
- Handle telephone inquiries and emails, responding to requests professionally and promptly.
Problem-Solving & Conflict Resolution
- Address and resolve guest complaints effectively while maintaining a high level of professionalism.
- Work proactively to prevent potential guest issues and ensure a seamless hotel experience.
- Document and report any operational issues to the management for prompt resolution.
Why Join Dencity Hotel?
Dencity Hotel fosters a professional, collaborative, and rewarding work environment where employees are valued and empowered to grow. When you join our team, you will benefit from:
- Career Growth Opportunities: We provide training and career advancement programs to help employees develop their skills and advance within the hospitality industry.
- Competitive Salary & Benefits: Our employees enjoy competitive remuneration packages, including performance incentives and bonuses.
- Work-Life Balance: We understand the importance of work-life balance and ensure that our employees enjoy a supportive and flexible work environment.
- Employee Recognition & Rewards: We value the dedication and efforts of our staff and have programs in place to recognize and reward outstanding performance.
- A Dynamic & Inclusive Work Environment: At Dencity Hotel, we believe in diversity, inclusivity, and a collaborative team culture where every employee feels valued.
How to Apply
If you meet the qualifications and are excited about this opportunity, we invite you to apply by clicking the link below:
Click Here to Apply
Application Deadline: February 9th, 2025
Join us at Dencity Hotel and become part of a world-class hospitality team dedicated to excellence!
Location & Job Requirements
This position is based in Mandera Town. Candidates should be willing to relocate and work in Mandera Town.
Only shortlisted candidates will be contacted.
