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Key Responsibilities
- Develop and maintain strong relationships with existing and potential customers.
- Maintain and grow the existing SAHL customers through enhanced Relationship
- Achieve the set targets in terms of numbers and values for both Liabilities and Assets
- Provide expert advice to customers on banking products, services, and principles to help them make informed financial decisions.
- Monitor and Manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.
- Ensure Portfolio At Risk (PAR) for the branch SAHL facilities is below 5%
- Ensure timely and accurate collection of information & data necessary for processing of customer’s loan applications and account opening documents within SLAs.
- Participate in SAHL Banking product campaigns and provide leadership for sales team in cross selling SAHL products
The Person
For the above position, the successful applicant should have the following:
- University Degree from a recognized institution.
- Professional Qualifications/certification in Sharia /Islamic Banking is an added advantage
- At least 4 years’ General Banking experience of which one must have:
- At least 2 years’ knowledge of sharia Banking
- At least 2 years’ experience in Sales.
- At least 2 years’ experience in Customer Service/Relationship Management.
- Possess sound knowledge of bank products and ability to offer product solutions to business clients.
- Excellent communication and presentation skills.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 14th February 2025
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
