Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 1.9 million clients.
Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE),Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com
Service Excellence Executive – Social Media
We currently have an exciting career opportunity for a Service Excellence Executive- social media within Jubilee Health Insurance Limited. The position holder will report to the Head of Customer Excellence and will be based at our Head Office in Nairobi.
Key Competencies
- Strong sense of humour and ability to use light-hearted banter appropriately to engage with clients on social media, fostering a friendly and approachable brand tone.
- Ability to balance professionalism with relatability, ensuring all interactions align with the brand’s voice and values.
- Exceptional written and verbal communication skills, with a strong command of grammar and tone customization for different audiences.
- Expertise in managing online crises, including formulating responses to negative feedback or complaints, escalating issues
- when necessary, and maintaining brand reputation during challenging situations.
Proficiency in using social media management tools (e.g., Hootsuite, Buffer) and analytics tools (e.g., Google Analytics, Meta Business Suite) for performance tracking and campaign optimization.
Academic and Professional Qualifications - Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Relevant certifications in customer service or customer experience are advantageous.
