Kenya
Job Description
Description
Reporting to the Team Manager – Access Network Support, the position holder will be responsible for providing long term solutions and support to Radio Access systems faults and problems, providing second line maintenance support & solving problems escalated from first line maintenance, interfacing with the suppliers of the radio equipment and following up to resolution on escalated faults, performing radio systems upgrades and major network configuration changes and developing tools for quick troubleshooting and corrective maintenance processes. The engineer will be on call 24 hours daily.
Key Responsibilities
- Handle second line fault escalations and maintain high network availability.
- Escalate to vendors persistent network issues and follow up to resolution.
- Manage software upgrades to resolve issues and implement new features.
- Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
- Acceptance of access Network design plans implemented in the regions for all access project rollouts.
- Radio systems quality assurance.
- All regional RAN Controller installations completed & accepted within set timelines. · Ensure RAN controller availability and performance is within set KPI’s.
- Handle all access configuration projects.
- Maintain access configuration database.
- Post configuration changes trouble shooting.
- Support regional optimization, maintenance and other business teams to deliver the set targets.
- Develop efficient configuration process through automation.
- RAN configuration changes timely completion to 100% level of accuracy.
- Change requests timely completion to 100% level of accuracy >99.8% of the time.
Qualifications
- Bachelor’s degree in computer science, Computer Engineering, Electrical & Electronic Engineering, Information Technology or a telecommunications biased discipline.
- At least 5 years’ work experience in Access Network environment.
- Ability and enthusiasm to keep up with new technology developments.
- Good understanding of 2G, 3G & 4G network technologies.
- Demonstrate Design Thinking Methodology in problem solving.
- Effective communication and presentation skills.
- Effective use of collaboration tools.
- Knowledge and proficiency in use of vendors management tools such as U2000, Netact & IP RAN will be an added advantage.
Responsibilities
Key Responsibilities
- Handle second line fault escalations and maintain high network availability.
- Escalate to vendors persistent network issues and follow up to resolution.
- Manage software upgrades to resolve issues and implement new features.
- Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
- Acceptance of access Network design plans implemented in the regions for all access project rollouts.
- Radio systems quality assurance.
- All regional RAN Controller installations completed & accepted within set timelines. · Ensure RAN controller availability and performance is within set KPI’s.
- Handle all access configuration projects.
- Maintain access configuration database.
- Post configuration changes trouble shooting.
- Support regional optimization, maintenance and other business teams to deliver the set targets.
- Develop efficient configuration process through automation.
- RAN configuration changes timely completion to 100% level of accuracy.
- Change requests timely completion to 100% level of accuracy >99.8% of the time.
Qualifications
Qualifications
- Bachelor’s degree in computer science, Computer Engineering, Electrical & Electronic Engineering, Information Technology or a telecommunications biased discipline.
- At least 5 years’ work experience in Access Network environment.
- Ability and enthusiasm to keep up with new technology developments.
- Good understanding of 2G, 3G & 4G network technologies.
- Demonstrate Design Thinking Methodology in problem solving.
- Effective communication and presentation skills.
- Effective use of collaboration tools.
- Knowledge and proficiency in use of vendors management tools such as U2000, Netact & IP RAN will be an added advantage.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
About the Team
We are the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. To achieve all this, we are ever-reliant on our competent and dependable staff who make it possible for us to achieve greater heights for our customers.
