About MGallery
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.
MGallery Nairobi Gigiri features 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.
With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.
About Fairmount Hotel
Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Vacancies
Are you passionate about hospitality? Do you thrive in dynamic, luxurious environments where exceptional service is at the heart of every guest experience? MGallery Hotel invites you to join our team, where elegance meets impeccable service. We are looking for dedicated, talented, and enthusiastic individuals to become a part of our family. We believe in nurturing talent, fostering growth, and creating unforgettable experiences for our guests.
We are currently hiring for the following positions:
1. Wait Staff
Job Description:
As Wait Staff, you will be responsible for delivering outstanding customer service to our guests, ensuring a memorable dining experience. You will take orders, serve food and beverages, and maintain a clean and organized dining area. You must have excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Greet and seat guests, presenting menus and offering recommendations
- Take accurate food and beverage orders and relay them to the kitchen staff
- Serve meals and beverages with professionalism and courtesy
- Ensure tables are clean and well-arranged before and after dining
- Handle guest inquiries and complaints promptly and professionally
- Collaborate with other team members to ensure smooth service
2. Porter / Valet
Job Description:
The Porter/Valet is responsible for welcoming guests, assisting with luggage, and ensuring their vehicles are parked safely. This role requires exceptional customer service skills and the ability to work under pressure while maintaining a friendly demeanor.
Key Responsibilities:
- Welcome guests and provide assistance with luggage
- Park and retrieve guest vehicles safely and efficiently
- Maintain a clean and organized lobby area
- Offer information about hotel services and local attractions
- Assist with guest requests promptly and efficiently
3. General Accountant
Job Description:
The General Accountant is responsible for maintaining accurate financial records, preparing financial reports, and ensuring compliance with accounting standards. You will manage daily accounting tasks, including accounts payable and receivable, general ledger entries, and financial reconciliations.
Key Responsibilities:
- Maintain accurate financial records and ledgers
- Prepare financial statements and reports
- Manage accounts payable and receivable processes
- Reconcile bank statements and financial discrepancies
- Ensure compliance with financial regulations and standards
4. Butchery Chef
Job Description:
As the Butchery Chef, you will be responsible for selecting, cutting, and preparing meats for various dishes. You must have extensive knowledge of meat preparation techniques and the ability to maintain high standards of hygiene and safety.
Key Responsibilities:
- Select and cut meats according to menu requirements
- Ensure proper storage and handling of meats
- Maintain a clean and organized work area
- Collaborate with chefs to ensure timely preparation of dishes
- Adhere to food safety and hygiene regulations
5. Laundry Attendant
Job Description:
The Laundry Attendant is responsible for cleaning, drying, and pressing hotel linens, uniforms, and guest clothing. Attention to detail and the ability to work efficiently are essential for this role.
Key Responsibilities:
- Sort, wash, dry, and press linens and uniforms
- Ensure quality control by inspecting finished products
- Maintain cleanliness and organization of laundry areas
- Report any damages or maintenance issues
- Operate laundry equipment safely and efficiently
6. Guest Service Agent
Job Description:
The Guest Service Agent is the first point of contact for guests, responsible for welcoming them, managing check-in and check-out procedures, and handling inquiries. Excellent communication and problem-solving skills are essential.
Key Responsibilities:
- Welcome guests and perform check-in and check-out procedures
- Handle reservations and guest inquiries
- Resolve guest complaints promptly and professionally
- Maintain accurate records of bookings and payments
- Coordinate with other departments for guest requests
7. Assistant Front Office Manager
Job Description:
The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations, ensuring exceptional guest service, and managing staff schedules.
Key Responsibilities:
- Supervise front desk staff and daily operations
- Ensure efficient check-in and check-out procedures
- Handle guest inquiries and resolve issues promptly
- Assist in staff training and performance evaluations
- Collaborate with other departments to ensure guest satisfaction
8. Reservations Agent I
Job Description:
The Reservations Agent is responsible for managing hotel reservations, handling inquiries, and ensuring accurate bookings. You will work closely with the sales and front office teams.
Key Responsibilities:
- Manage hotel reservations and cancellations
- Handle guest inquiries via phone and email
- Maintain accurate records of bookings
- Coordinate with sales and front desk teams
- Provide exceptional customer service
9. Security Officer
Job Description:
The Security Officer is responsible for maintaining a safe and secure environment for guests, staff, and property. This role requires vigilance, integrity, and the ability to respond to emergencies.
Key Responsibilities:
- Monitor and secure hotel premises
- Conduct regular security checks and patrols
- Respond to emergencies and security breaches
- Assist guests and staff with security-related concerns
- Maintain accurate incident reports
10. Commis Chef
Job Description:
As a Commis Chef, you will assist in the preparation of food, ensuring high standards of hygiene and quality. This role is perfect for individuals looking to grow their culinary careers.
Key Responsibilities:
- Assist in food preparation and cooking
- Maintain cleanliness and organization of kitchen areas
- Follow food safety and hygiene regulations
- Collaborate with senior chefs to ensure timely service
- Learn and adapt to new recipes and techniques
11. Royal Service Agent
Job Description:
The Royal Service Agent provides exceptional guest service by handling calls, inquiries, and requests with efficiency and professionalism.
Key Responsibilities:
- Manage incoming calls and guest inquiries
- Coordinate guest requests with relevant departments
- Maintain accurate records of guest interactions
- Provide personalized services to enhance guest experience
- Ensure efficient communication within the hotel
12. Bartender
Job Description:
The Bartender is responsible for preparing and serving drinks, maintaining a clean bar area, and delivering exceptional customer service.
Key Responsibilities:
- Prepare and serve alcoholic and non-alcoholic beverages
- Engage with guests and offer drink recommendations
- Maintain cleanliness and organization of the bar
- Manage inventory and supplies
- Ensure compliance with safety and hygiene standards
13. Barista
Job Description:
The Barista is responsible for preparing coffee and other beverages while providing friendly and efficient service to guests.
Key Responsibilities:
- Prepare and serve coffee and other beverages
- Maintain cleanliness of the coffee area and equipment
- Engage with guests and provide recommendations
- Manage inventory and restock supplies
- Ensure compliance with hygiene standards
14. Chef
Job Description:
The Chef is responsible for creating and preparing high-quality dishes, ensuring consistency and excellence in taste and presentation.
Key Responsibilities:
- Plan and create menus in collaboration with the culinary team
- Prepare and present dishes with precision and flair
- Maintain high standards of hygiene and safety
- Train and supervise kitchen staff
- Manage inventory and food costs
15. Security Officer
Job Description:
The Security Officer is responsible for maintaining a safe and secure environment for guests, staff, and property. This role requires vigilance, integrity, and the ability to respond to emergencies.
Key Responsibilities:
- Monitor and secure hotel premises
- Conduct regular security checks and patrols
- Respond to emergencies and security breaches
- Assist guests and staff with security-related concerns
- Maintain accurate incident reports
16. Gas / Electrical Technician
Job Description:
The Gas/Electrical Technician is responsible for maintaining and repairing gas and electrical systems in the hotel. You will ensure the safety and functionality of equipment while adhering to safety regulations.
Key Responsibilities:
- Inspect, maintain, and repair gas and electrical systems
- Conduct routine checks and preventive maintenance
- Troubleshoot and resolve technical issues
- Ensure compliance with safety and electrical codes
- Coordinate with other maintenance staff for repairs
17. Painter
Job Description:
The Painter is responsible for maintaining the appearance of the hotel by performing painting, touch-ups, and wall repairs. Attention to detail and a keen eye for color and design are essential.
Key Responsibilities:
- Prepare surfaces and apply paint, varnish, or wallpaper
- Perform touch-ups and repairs as needed
- Maintain a clean and organized workspace
- Collaborate with maintenance and design teams
- Ensure safety and quality standards are met
18. General Technician
Job Description:
The General Technician is responsible for routine maintenance, repairs, and ensuring the functionality of hotel facilities. This role requires versatility and problem-solving skills.
Key Responsibilities:
- Perform general maintenance tasks including plumbing, electrical, and carpentry
- Conduct preventive maintenance and safety checks
- Respond to maintenance requests promptly
- Maintain equipment and tools in good condition
- Collaborate with other departments for facility needs
19. HVAC & Refrigeration Technician
Job Description:
The HVAC & Refrigeration Technician is responsible for installing, maintaining, and repairing heating, ventilation, air conditioning, and refrigeration systems.
Key Responsibilities:
- Install, maintain, and repair HVAC and refrigeration systems
- Conduct routine checks and preventive maintenance
- Diagnose and troubleshoot mechanical issues
- Ensure compliance with safety and environmental regulations
- Maintain accurate records of maintenance activities
20. Laundry Supervisor
Job Description:
The Laundry Supervisor oversees the laundry operations, ensuring timely and efficient cleaning of linens and uniforms while maintaining high standards of hygiene and quality.
Key Responsibilities:
- Supervise laundry staff and daily operations
- Ensure high standards of cleanliness and quality control
- Manage inventory of cleaning supplies and linens
- Coordinate with housekeeping and other departments
- Train and evaluate laundry team performance
21. Sous Chef
Job Description:
The Sous Chef assists the Executive Chef in planning and directing food preparation, ensuring consistency in quality and presentation.
Key Responsibilities:
- Assist in menu planning and food preparation
- Supervise kitchen staff and daily operations
- Ensure high standards of food quality and presentation
- Manage inventory and order supplies as needed
- Maintain cleanliness and safety in the kitchen
22. Chef De Cuisine
Job Description:
The Chef De Cuisine is responsible for overseeing all kitchen operations, including menu creation, staff supervision, and ensuring the highest standards of culinary excellence.
Key Responsibilities:
- Develop and innovate menus with seasonal ingredients
- Supervise kitchen staff and ensure efficiency
- Maintain high standards of food quality and safety
- Manage inventory, costs, and supplier relationships
- Train and mentor culinary team members
23. Chef De Partie
Job Description:
The Chef De Partie oversees a specific section of the kitchen, ensuring high standards of food preparation and presentation while maintaining hygiene and safety practices.
Key Responsibilities:
- Manage a designated section of the kitchen
- Prepare and present dishes to high standards
- Collaborate with the culinary team for menu development
- Maintain cleanliness and organization of the work area
- Train and mentor junior kitchen staff
24. Strategic Procurement Manager
Job Description:
The Strategic Procurement Manager is responsible for sourcing and purchasing goods and services, negotiating contracts, and ensuring cost efficiency while maintaining high-quality standards.
Key Responsibilities:
- Develop and implement procurement strategies
- Negotiate contracts with suppliers and vendors
- Manage inventory and supply chain efficiency
- Ensure cost-effective purchasing without compromising quality
- Collaborate with departments for procurement needs
25. Assistant Food & Beverage Manager
Job Description:
The Assistant Food & Beverage Manager supports the Food & Beverage Manager in overseeing operations, ensuring high standards of service, and enhancing guest satisfaction.
Key Responsibilities:
- Assist in managing food and beverage operations
- Ensure high standards of service and guest satisfaction
- Oversee staff training and development
- Monitor inventory and costs
- Coordinate events and special functions
26. Spa Therapist (Ayurvedic Treatment Specialist)
Job Description:
The Spa Therapist specializes in Ayurvedic treatments, providing holistic therapies to enhance guest well-being. This role requires expertise in traditional Ayurvedic practices.
Key Responsibilities:
- Perform Ayurvedic treatments and therapies
- Provide personalized wellness consultations
- Maintain a clean and tranquil spa environment
- Ensure high standards of hygiene and safety
- Educate guests on Ayurvedic principles and practices
27. Learning & Development Coordinator
Job Description:
The Learning & Development Coordinator is responsible for organizing training programs, workshops, and development initiatives to enhance employee skills and growth.
Key Responsibilities:
- Plan and organize training programs and workshops
- Coordinate employee development initiatives
- Maintain training records and progress reports
- Collaborate with managers for training needs
- Facilitate onboarding and orientation sessions
28. Incentives, Meetings & Events Coordinator
Job Description:
This role involves planning and coordinating events, meetings, and incentive programs, ensuring seamless execution and exceptional guest experiences.
Key Responsibilities:
- Plan and organize events and incentive programs
- Coordinate logistics, including venue setup and catering
- Communicate with clients and vendors for event requirements
- Ensure seamless execution and guest satisfaction
- Manage event budgets and contracts
29. Laundry Operator
Job Description:
The Laundry Operator is responsible for the operation of laundry equipment, ensuring efficient and high-quality cleaning of linens and uniforms.
Key Responsibilities:
- Operate laundry equipment efficiently
- Sort, wash, dry, and fold linens and uniforms
- Inspect finished products for quality assurance
- Maintain cleanliness of laundry areas
- Report maintenance issues to supervisors
30. Assistant Outlets Manager
Job Description:
The Assistant Outlets Manager oversees the operations of dining outlets, ensuring high standards of service and guest satisfaction.
Key Responsibilities:
- Supervise daily operations of dining outlets
- Ensure exceptional guest service and satisfaction
- Train and mentor outlet staff
- Manage inventory and control costs
- Coordinate with the kitchen for seamless service
31. Assistant Sales Manager – Corporate & MICE
Job Description:
Responsible for driving corporate and MICE (Meetings, Incentives, Conferences, and Exhibitions) sales, developing client relationships, and achieving sales targets.
Key Responsibilities:
- Develop and implement corporate sales strategies
- Build and maintain client relationships
- Achieve sales targets and revenue goals
- Coordinate with event and operations teams
- Prepare sales reports and forecasts
32. Assistant Sales Manager – Leisure
Job Description:
The Assistant Sales Manager – Leisure is responsible for driving leisure segment sales, building client relationships, and achieving revenue targets. This role involves promoting the hotel’s leisure offerings and coordinating with travel agencies and tour operators.
Key Responsibilities:
- Develop and implement sales strategies for the leisure segment
- Build and maintain relationships with travel agencies and tour operators
- Achieve sales targets and maximize revenue opportunities
- Coordinate with marketing for promotional activities
- Prepare sales reports and performance analysis
33. Housekeeping Supervisor
Job Description:
The Housekeeping Supervisor oversees housekeeping staff, ensuring that all guest rooms and public areas are clean, organized, and well-maintained.
Key Responsibilities:
- Supervise and coordinate housekeeping staff
- Ensure high standards of cleanliness and hygiene
- Conduct regular inspections of guest rooms and public areas
- Manage inventory of cleaning supplies and equipment
- Train and mentor housekeeping team members
34. Restaurant Manager
Job Description:
The Restaurant Manager is responsible for managing the daily operations of the restaurant, ensuring exceptional service, and maximizing profitability.
Key Responsibilities:
- Oversee daily operations of the restaurant
- Ensure high standards of service and guest satisfaction
- Manage staff schedules and performance evaluations
- Monitor inventory, costs, and profitability
- Coordinate events and special functions
35. Banquet Manager
Job Description:
The Banquet Manager is responsible for planning and managing banquet events, ensuring seamless execution and exceptional guest experiences.
Key Responsibilities:
- Plan and coordinate banquet events and functions
- Supervise banquet staff and ensure efficient service
- Collaborate with clients to understand event requirements
- Manage inventory and costs related to events
- Ensure high standards of food and service quality
36. Night Manager
Job Description:
The Night Manager oversees hotel operations during the night shift, ensuring security, guest satisfaction, and smooth administrative processes.
Key Responsibilities:
- Manage night operations and front desk activities
- Ensure guest safety and security throughout the night
- Handle guest inquiries, complaints, and emergencies
- Reconcile daily transactions and prepare night audits
- Coordinate with security and maintenance teams
37. MICE Coordinator (Meetings, Incentives, Conferences, and Exhibitions)
Job Description:
The MICE Coordinator is responsible for organizing and managing MICE events, ensuring client satisfaction and smooth execution.
Key Responsibilities:
- Plan and coordinate MICE events and conferences
- Communicate with clients and vendors for event requirements
- Manage logistics, including venue setup and catering
- Ensure seamless execution and guest satisfaction
- Prepare post-event reports and evaluations
38. Sous Chef
Job Description:
The Sous Chef supports the Executive Chef in leading the culinary team, ensuring consistent quality and presentation of dishes.
Key Responsibilities:
- Assist in menu planning and food preparation
- Supervise kitchen staff and daily operations
- Ensure high standards of food quality and presentation
- Manage inventory and order supplies as needed
- Maintain cleanliness and safety in the kitchen
39. Pastry Chef De Partie
Job Description:
The Pastry Chef De Partie oversees the pastry section, ensuring the preparation of high-quality desserts and baked goods while maintaining hygiene and safety standards.
Key Responsibilities:
- Manage the pastry section of the kitchen
- Prepare and present desserts with creativity and precision
- Collaborate with the culinary team for menu development
- Maintain cleanliness and organization of the pastry area
- Train and mentor junior pastry chefs
40. Pastry Demi Chef
Job Description:
The Pastry Demi Chef assists the Pastry Chef De Partie in preparing and presenting desserts and baked goods. This role is ideal for individuals looking to grow their pastry skills.
Key Responsibilities:
- Assist in the preparation of pastries and desserts
- Maintain cleanliness and organization of the pastry area
- Follow food safety and hygiene regulations
- Collaborate with the pastry team for creative presentations
- Learn and adapt to new recipes and techniques
How to Apply
To apply for any of the above positions, please submit your application via link below
Click here to Apply
We look forward to welcoming talented individuals who are passionate about hospitality and eager to contribute to an exceptional guest experience at MGallery Hotel.
Join us in creating unforgettable memories for our guests while growing your career in a dynamic and luxurious environment.
