Penda Health is renowned for its commitment to excellence in healthcare, and our vision is clear: we believe that everyone in Africa should have access to healthcare they can trust. With a robust network that includes 16 medical centres and a dedicated Call Centre, we serve communities across Nairobi and Kiambu Counties. Our team of over 380 dedicated professionals is driven by a mission to deliver tech-enabled, high-quality healthcare services that make a tangible difference in people’s lives. We are proud of our innovative approach to healthcare—a combination of state-of-the-art technology and compassionate care—and we continue to grow our network with a focus on sustainability, profitability, and long-term impact.
At Penda Health, we invest in our people because we understand that our success stems from the passion, commitment, and expertise of our employees. Whether you are just starting your career or bringing years of experience, joining our team means becoming part of a dynamic, forward-thinking organization that is redefining healthcare in Africa.
Position Overview: Community Brand Ambassador
Location: Nairobi, Nairobi, Kenya
Job Type: Contracted, Entry Level
Purpose & Scope
The Community Brand Ambassador plays a crucial role in promoting Penda Health’s brand and services within local communities. This position is not just about marketing—it’s about forging strong relationships, building trust, and educating the community on the value of high-quality healthcare. The successful candidate will be responsible for:
- Promoting our brand: Representing Penda Health at various community events and through outreach initiatives.
- Building partnerships: Engaging with community leaders, churches, businesses, schools, and local groups to create strategic partnerships that amplify our message.
- Educating the public: Delivering clear, impactful messages about our healthcare offerings and health programs.
- Driving engagement: Distributing marketing materials, registering individuals on our “Chat na Penda” platform, and collecting valuable leads.
- Scheduling appointments: Increasing patient numbers by ensuring potential customers are informed about and have access to our services.
- Tracking results: Reporting on all marketing activities to measure success and identify areas for improvement.
This role requires a personable and proactive individual who can effortlessly connect with diverse groups and become a trusted face of Penda Health in the community.
Key Responsibilities
As a Community Brand Ambassador, you will be expected to:
- Promote Penda Health’s Brand and Services:
Serve as the public face of Penda Health by articulating our mission and values in every interaction. Use your excellent communication skills to clearly present our healthcare offerings and the benefits they provide. - Engage with Community Stakeholders:
Build and nurture relationships with local churches, businesses, schools, and community groups. Act as a liaison between Penda Health and these organizations to foster mutually beneficial partnerships that help spread our brand message. - Community Education and Outreach:
Organize and participate in community engagement activities such as health fairs, informational sessions, and local events. Educate community members on our range of services and the importance of quality healthcare. - Distribution of Marketing Materials:
Actively distribute brochures, flyers, and other marketing materials that communicate the essence of our healthcare programs. Ensure that potential patients have access to clear and accurate information about what we offer. - Registration and Lead Collection:
Assist in the registration process on our “Chat na Penda” platform, ensuring that individuals interested in our services are properly enrolled. Gather leads and help schedule appointments that convert into increased patient numbers. - Reporting and Performance Tracking:
Maintain detailed records of all community engagement activities. Report on the outcomes of these activities and provide actionable insights to help refine our outreach strategies. - Feedback and Continuous Improvement:
Actively seek feedback from the community and collaborate with the marketing team to implement improvements in our outreach efforts. Your insights will be crucial in shaping our future community engagement strategies.
Role Requirements
To excel in this role, you should meet the following requirements:
- Educational Background:
Hold a Diploma in Marketing, Communications, Business Management, Social Sciences, or a related field. - Experience:
Previous experience in B2B or B2C marketing or customer engagement is essential. Experience in healthcare marketing is considered an added advantage. - Interpersonal Skills:
You must have strong interpersonal skills with the ability to connect with people from all walks of life. Your natural charisma and communication prowess will be key to your success in this role. - Language Proficiency:
Fluency in both English and Swahili is required to effectively engage with the diverse communities we serve. - Team Orientation:
We are looking for a collaborative team player who can work seamlessly with colleagues across different departments. Your ability to contribute to a positive team environment will be highly valued.
Who Should Apply?
This position is ideal for individuals who are:
- People-Centric:
You thrive on interacting with diverse groups and have a genuine passion for community-based initiatives. Your enthusiasm for connecting with others is what will drive our brand forward. - Ambitious and Goal-Oriented:
You are motivated by targets and take pride in achieving tangible results. The dynamic nature of community engagement excites you, and you are ready to take on the challenge of driving patient growth. - Innovative Thinkers:
You are not afraid to think outside the box and bring creative ideas to the table. Your innovative approach to marketing will help us reach new heights in community outreach. - Committed to Making a Difference:
If you are driven by a desire to contribute to societal well-being and believe in the transformative power of quality healthcare, this role is the perfect match for you. - Energetic and Adaptable:
You can thrive in a fast-paced, evolving environment. Your adaptability and positive attitude will help you navigate the challenges and opportunities that come with community engagement.
The Impact You Will Make
As our Community Brand Ambassador, you will be the cornerstone of our local outreach efforts. Your work will directly influence how the community perceives Penda Health and its commitment to delivering reliable and quality healthcare services. Here’s how you will make a difference:
- Enhancing Community Health:
By educating individuals about our health programs and services, you will play a pivotal role in improving community health outcomes. Your interactions can inspire people to take proactive steps towards better health. - Driving Growth and Sustainability:
Your efforts in lead collection and appointment scheduling will help increase patient numbers, contributing to the profitability and sustainability of our medical centers. This role is central to our mission of building a profitable chain of tech-enabled healthcare facilities. - Building Trust:
Trust is the foundation of effective healthcare. By consistently delivering our brand message and fostering genuine relationships, you will help establish Penda Health as a trusted partner in the community. - Creating Lasting Partnerships:
The connections you forge with local institutions and groups will pave the way for long-term collaborations. These partnerships are crucial for expanding our network and ensuring the stability of our operations. - Feedback for Continuous Improvement:
Your firsthand insights from community interactions will be invaluable in refining our strategies. This feedback loop will help us continually evolve our approach to meet the needs of the community more effectively.
What We Offer
At Penda Health, we believe that our employees are our most valuable asset. In joining our team, you can look forward to:
- A Dynamic Work Environment:
Work in a vibrant and supportive atmosphere where innovation and collaboration are at the forefront. Our team is committed to pushing the boundaries of healthcare delivery. - Opportunities for Professional Growth:
With a network spanning multiple medical centres and a rapidly expanding service base, you will have ample opportunities to learn, grow, and advance your career. - A Chance to Make a Social Impact:
Your role will directly contribute to improving healthcare access and quality for communities in Nairobi and beyond. Experience the satisfaction of making a tangible difference in people’s lives. - Collaborative Culture:
Become part of a team that values teamwork, creativity, and mutual respect. At Penda Health, every idea counts and every team member is empowered to contribute to our success. - Innovative Tools and Resources:
Benefit from the latest tech-enabled solutions that support your marketing efforts and help you execute community outreach with precision and effectiveness.
The Opportunity to Grow With Us
Joining Penda Health means becoming part of a forward-thinking organization that is redefining what quality healthcare looks like in Africa. Our commitment to sustainability, profitability, and community engagement creates a unique platform for personal and professional development. As our Community Brand Ambassador, you will be at the forefront of our outreach initiatives, engaging with communities, driving patient growth, and building lasting relationships that support our mission.
In this role, you will have the autonomy to design and implement innovative marketing strategies tailored to the local community’s needs. You will collaborate closely with our internal teams, sharing insights and working together to optimize our outreach programs. Whether you’re brainstorming creative engagement ideas or reporting on your successes, your contributions will have a direct impact on our growth and success.
How to Apply
If you are ready to join a company that is committed to delivering trustworthy, high-quality healthcare across Africa, we want to hear from you!
⏳ Deadline to Apply: 6th March 2025
⚡️ Applications will be reviewed on a rolling basis – so don’t wait, APPLY NOW!
To take the next step in your career with Penda Health, please submit your application through our official careers page. Ensure that you include a detailed resume and a cover letter that highlights your relevant experience and explains why you are the perfect fit for the role of Community Brand Ambassador.
Our recruitment team will carefully review every application and contact candidates whose profiles align with our requirements. We are looking for individuals who are not only qualified but who are also enthusiastic about making a positive impact in the communities we serve.
Join us in our mission to transform healthcare in Africa. Your passion and expertise can help pave the way for a healthier future, where quality healthcare is accessible to all. Embrace the opportunity to be part of a company that values innovation, excellence, and community engagement.
If you believe you have what it takes to become a key player in our community outreach efforts, don’t hesitate—this is your chance to shine. We are excited to see how your energy, skills, and vision can contribute to our ongoing success and expansion.
Apply Now and be a driving force behind the growth and evolution of Penda Health. We look forward to welcoming a new member to our team who will help us make a lasting difference in the healthcare landscape of Nairobi and beyond.
At Penda Health, we value every member of our team and are committed to providing a supportive and inclusive work environment where innovation is celebrated and ideas are turned into reality. Our vision for a healthier Africa is not just a goal—it’s a promise to every community member who trusts us with their care. Your role as a Community Brand Ambassador will be pivotal in strengthening that promise and driving forward our mission to deliver exceptional healthcare.
Take the leap today. Join our dynamic team, bring your unique skills to the table, and help us build a legacy of trust, quality, and care in the communities we serve. We are eager to meet individuals who are as committed to excellence as we are, and we can’t wait to see the difference you’ll make.
How to Apply:
Please visit our official careers page to submit your application. We encourage all interested candidates to apply promptly as applications will be reviewed on a rolling basis. Ensure your resume and cover letter clearly reflect your qualifications, relevant experience, and enthusiasm for community-based marketing in the healthcare sector.
Once again, remember the application deadline is 6th March 2025. Don’t let this opportunity pass you by—be a part of something truly transformative. APPLY NOW and join us in revolutionizing healthcare in Africa!
We thank you for considering a career with Penda Health. Together, we can create a future where every individual has access to the trusted, high-quality healthcare they deserve.
