At DHL Group, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.
Are you a passionate and experienced Expeditor committed to driving the business goals and objectives to meet the customers’ expectations within the right time? Are you committed and passionate to safer Transport operations and ethical practices? We are looking for individuals with intermediate-level experience as an Expeditor.
As an Expeditor within our logistics operations, you will be responsible for the efficient planning, execution, and coordination of transportation activities. Your role is vital in ensuring the timely and cost-effective movement of goods, maintaining compliance with regulations, and optimizing the overall performance of our transportation network.
About the role Key duties and responsibilities
- Manage customer data base – by building the best routes for our dedicated fleet.
- Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
- Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
- Efficiently plan transportation routes to optimize delivery schedules and minimize transit times.
- Implement effective problem-solving strategies to minimize disruptions and maintain service levels.
- Increase customer service levels.
- Coordinate with drivers, carriers, and logistics partners to ensure timely and accurate execution of transport plans.
- Collaborate with regulatory bodies and internal teams to address compliance issues and implement corrective measures.
- Utilize tracking systems to monitor the real-time status of shipments and provide regular updates to stakeholders.
- Monitor key performance indicators (KPIs) related to transportation efficiency, on-time delivery, and cost-effectiveness.
- Analyze performance data to identify trends, assess operational effectiveness, and recommend improvements.
- Negotiate contracts and terms to optimize service levels and control costs.
- Cultivate and maintain strong relationships with carriers, vendors, and transportation service providers.
- Move customers and orders between routes.
- Master routes to be maintained, individually optimized.
- Ensure compliance with transportation regulations, safety standards, and documentation requirements.
- Maintain clear and effective communication with drivers, ensuring they have all necessary information and support during transit.
- Be actively involved in and support change initiatives.
- Manage – plan and utilize all internal resources to ensure maximum productivity.
- Liaise with all levels of management in FMCG environment.
- Equipment care to ensure GPS units are kept in good working order.
- Maintain an excellent customer service to internal and external customers.
- To work within operating areas as determined by management and the needs of the business.
- Follow standard operating procedures and safe working practices.
- To ensure that all documentations are accounted for and completed as per instruction.
- Maintain cooperation with dispatch to ensure correct information is gathered for reporting purposes.
- Complete daily allocation sheet, correctly, accurately, and timeously.
- Report discrepancies to Transport Manager.
- Record daily information of trip sheets collected from Dispatch Clerks.
- Conduct all communication in a polite professional manner which promotes respect, goodwill, and trust.
- Keep work areas tidy, safe, and neat at all times.
About you
- Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
- Relevant professional qualifications.
- Strong organizational, communication, and problem-solving skills.
- Proven experience 3 years in transportation operations, with a focus on execution and coordination.
- Knowledge of transportation regulations, safety standards, and compliance requirements.
- Matric.
- Familiarity with transportation management systems (TMS) and route optimization tools.
What we offer
- Extensive learning and development opportunities.
- Comprehensive health insurance cover – Inpatient / Outpatient / Dental / Optical.
- Tools for the assigned tasks and for results delivery.
