In KETRACO we provide an array of diversified career opportunities to help in the discovering and nurturing of employees’’ skills and talents. We avail a platform to continuously build on knowledge and expertise in order to be exceptional in what we do.
With a diverse and inclusive workforce, all our employees feel accepted and valued. KETRACO believes in a multicultural representation that plays a significant role in interaction across cultural barriers during our quest to fulfil our profound mandate.
KETRACO is dedicated to positively impact the lives of its customers. As a company, we advocate for good customer service because we, at all times, always work towards leaving our customers satisfied. Beyond grid matters, we have expanded our jurisdiction to improve the well-being of humanity and impact society to be better through various community engagement programmes. For us, it is all about positively impacting the well-being of humanity and improve quality of lives of our customers and stakeholders. We value humanity.
Key Responsibilities;
i). Manning and guarding of all receptions at the Head Office;
ii). Maintaining a record of all activities at other receptions within the Head Office;
iii). Receiving walk-in visitors;
iv). Checking them in via the Visitors Management System;
v). Directing visitors to the relevant offices;
vi). Drafting quarterly customer service reports;
vii). Conducting in-house customer service training and reporting on the same;
viii). Ensuring all receptions are presentable and well stocked with updated IEC materials;
ix). Managing the main switchboard;
x). Receiving and escalating complaints to the Customer Care Officer;
xi). Receiving and registering feedback via the suggestion box and feedback forms and escalating the same to the Customer Care Officer for action;
xii). Undertaking the translation of service charter into special formats;
