Nairobi City County Government is pleased to announce 84 exciting job vacancies across various departments. As a dynamic and inclusive employer, the County Government is committed to promoting equal employment opportunities and fostering a culture of diversity and inclusion. We encourage qualified women and people living with disabilities to apply and join our team of dedicated professionals.
Why Join Nairobi City County Government?
Working with Nairobi City County Government offers a unique opportunity to contribute to the development and growth of Kenya’s capital city. We are dedicated to providing high-quality services to the residents of Nairobi while promoting good governance, transparency, and accountability. Our team is driven by a shared vision of making Nairobi a better place to live, work, and invest in.
Important Information to Prospective Applicants:
- Applications can ONLY be submitted ONLINE on or before the stipulated deadline.
- Applicants should be Kenyan Citizens.
- Only shortlisted candidates will be contacted.
- Applicants must have no prior criminal conviction or pending criminal action.
- Nairobi City County is an equal opportunity employer. Qualified women and people living with disabilities are encouraged to apply.
We are looking for passionate and qualified individuals to fill the following positions:
1. Director – County Records Management
Job Overview:
The Director of County Records Management will oversee the development and implementation of efficient records management systems. The role involves ensuring the security, accessibility, and proper disposal of records in compliance with regulatory standards.
Key Responsibilities:
- Develop and implement records management policies and systems.
- Supervise the digitization and archiving of records.
- Coordinate with other departments for effective recordkeeping.
- Ensure compliance with data protection and archival regulations.
- Manage and train staff within the records management unit.
2. Business Enterprise and SMEs Officer III
Job Overview:
This role involves supporting the growth and sustainability of small and medium enterprises (SMEs) through business development services, training, and resource facilitation.
Key Responsibilities:
- Assist in the development and implementation of SME growth strategies.
- Provide advisory services on business planning and financial management.
- Facilitate access to funding and market opportunities for small enterprises.
- Monitor and evaluate the impact of business support programs.
3. Director Human Resource Development & Employee Performance Management
Job Overview:
Responsible for overseeing human resource development initiatives and ensuring effective performance management systems to enhance employee productivity and professional growth.
Key Responsibilities:
- Design and implement training and leadership development programs.
- Establish and manage employee performance evaluation systems.
- Oversee career progression and succession planning.
- Promote a culture of continuous learning and professional development.
4. Principal Counsellor
Job Overview:
The Principal Counsellor will provide psychological support and counseling services to promote employee well-being and a healthy work environment.
Key Responsibilities:
- Develop and implement workplace counseling programs.
- Provide individual and group counseling sessions.
- Collaborate with HR to address employee wellness issues.
- Maintain confidentiality and ethical standards in counseling practices.
5. Chief Business Enterprise and SMEs Officer
Job Overview:
Leading strategic initiatives to support enterprise development and growth of SMEs within Nairobi County through policy formulation and public-private partnerships.
Key Responsibilities:
- Develop and implement policies that support entrepreneurship and business growth.
- Coordinate partnerships to foster SME development.
- Oversee training and capacity-building programs.
- Ensure compliance with regulatory requirements for SMEs.
6. Director Employee Compensation & Benefits
Job Overview:
This role involves managing employee compensation, benefits, and payroll systems to ensure competitive remuneration practices.
Key Responsibilities:
- Design and implement compensation and benefits policies.
- Conduct salary surveys to maintain competitive pay structures.
- Oversee employee pension and health benefit programs.
- Ensure compliance with statutory and regulatory requirements.
7. Deputy Director – CEC Secretariat
Job Overview:
The Deputy Director provides strategic support and coordination for the County Executive Committee (CEC) to enhance decision-making and policy implementation.
Key Responsibilities:
- Facilitate communication and coordination among CEC members.
- Manage CEC meetings, including agenda preparation and documentation.
- Oversee the implementation of CEC decisions and resolutions.
- Ensure compliance with governance standards and regulations.
8. Director Employee Relations & Welfare
Job Overview:
Promoting positive employee relations and ensuring the well-being of employees through effective welfare programs and harmonious workplace interactions.
Key Responsibilities:
- Develop and manage employee relations policies.
- Handle grievance resolution and disciplinary procedures.
- Implement employee welfare programs to enhance job satisfaction.
- Foster a positive organizational culture and work environment.
9. Principal Accountant
Job Overview:
Overseeing financial reporting, budget management, and compliance with accounting standards within the County Government.
Key Responsibilities:
- Prepare financial statements and reports.
- Manage budget preparation and monitoring.
- Ensure compliance with financial regulations and policies.
- Supervise accounting staff and maintain internal controls.
10. Deputy Director Public Participation
Job Overview:
Facilitating public engagement and participation in county governance to promote transparency and accountability.
Key Responsibilities:
- Develop public participation policies and frameworks.
- Coordinate public consultations on county projects and policies.
- Ensure inclusivity and representation of all stakeholders.
- Manage feedback mechanisms and public communication channels.
11. Deputy Director, Human Resource Management
Job Overview:
Leading HR operations and ensuring efficient human resource practices within the County Government.
Key Responsibilities:
- Oversee recruitment, onboarding, and talent management.
- Implement HR policies and ensure compliance with labor laws.
- Manage employee records and HR information systems.
- Promote employee engagement and performance improvement.
12. Director Customer Service
Job Overview:
Strategic leadership in customer service management to ensure high levels of customer satisfaction and efficient service delivery.
Key Responsibilities:
- Design customer service strategies and initiatives.
- Monitor and evaluate customer satisfaction metrics.
- Enhance service delivery through digital platforms and innovations.
- Foster a customer-centric culture within the County Government.
13. Director Performance Contracting, Governance, Monitoring & Evaluation
Job Overview:
The Director is responsible for overseeing the implementation of performance contracting systems, governance frameworks, and monitoring and evaluation processes to enhance accountability and operational effectiveness within the County Government.
Key Responsibilities:
- Develop and implement performance contracting policies and frameworks.
- Coordinate monitoring and evaluation of county programs and projects.
- Ensure compliance with governance standards and best practices.
- Prepare performance reports to inform strategic decision-making.
- Facilitate stakeholder engagement and feedback on performance.
14. Assistant Director Customer Service
Job Overview:
Supporting the Director of Customer Service in managing and enhancing customer experience across all service delivery points, ensuring prompt and efficient service.
Key Responsibilities:
- Implement customer service improvement plans and strategies.
- Supervise customer service teams to maintain high service standards.
- Address customer complaints and resolve escalated issues.
- Conduct customer satisfaction surveys and analyze feedback.
- Train customer service personnel to enhance service delivery.
15. Senior Business Enterprise and SMEs Officer
Job Overview:
Providing strategic support to SMEs, enhancing their competitiveness and facilitating access to business resources, markets, and financial services.
Key Responsibilities:
- Develop programs to support SME growth and sustainability.
- Offer advisory services on business planning and management.
- Facilitate networking opportunities and business linkages.
- Monitor and evaluate the impact of SME support initiatives.
- Collaborate with stakeholders to enhance business opportunities.
16. Deputy Director Administration
Job Overview:
Overseeing administrative functions to ensure efficient operations and effective resource utilization within the County Government.
Key Responsibilities:
- Develop and implement administrative policies and procedures.
- Manage office facilities, logistics, and support services.
- Supervise administrative staff and ensure productivity.
- Oversee procurement and inventory management.
- Coordinate communication and workflow within departments.
17. Assistant Director Performance Management
Job Overview:
Implementing performance management systems to enhance productivity and operational efficiency in alignment with strategic organizational goals.
Key Responsibilities:
- Support the development of performance management frameworks.
- Coordinate performance appraisal and evaluation processes.
- Provide guidance on performance improvement plans.
- Align employee performance with strategic objectives.
- Design reward and recognition programs for high performers.
18. Director – CEC Secretariat
Job Overview:
Leading the CEC Secretariat, ensuring efficient coordination and strategic support to the County Executive Committee for effective decision-making and policy implementation.
Key Responsibilities:
- Manage communication and coordination among CEC members.
- Facilitate CEC meetings, including agenda setting and documentation.
- Oversee the implementation and follow-up of CEC resolutions.
- Ensure compliance with governance protocols and regulations.
- Provide strategic advisory support to the CEC.
19. Principal Administrative Officer
Job Overview:
Providing administrative support and coordination to ensure efficient operations within the County Government, enhancing productivity and workflow efficiency.
Key Responsibilities:
- Coordinate administrative functions across departments.
- Manage office logistics and resource allocation.
- Supervise support staff and ensure productivity.
- Implement administrative policies and procedures.
- Ensure compliance with procurement and inventory guidelines.
20. Principal Customer Service/Public Relations Officer
Job Overview:
Enhancing public relations and managing customer interactions to improve service delivery, public engagement, and positive perception of county services.
Key Responsibilities:
- Develop public relations strategies to promote county programs.
- Manage communication channels, including social media and press releases.
- Handle customer inquiries and resolve public complaints.
- Organize public events and community engagement activities.
- Collaborate with other departments for effective public relations.
21. Deputy Director Employee Relations & Welfare
Job Overview:
Assisting in managing employee relations, ensuring harmonious workplace interactions, and implementing effective welfare programs for employee well-being.
Key Responsibilities:
- Implement employee relations policies and grievance procedures.
- Promote positive labor relations and organizational culture.
- Oversee employee welfare programs and support services.
- Facilitate conflict resolution and disciplinary actions.
- Ensure compliance with labor laws and regulations.
22. Assistant Director, Office Administrative Services
Job Overview:
Managing office administrative services to ensure a conducive and efficient working environment, enhancing productivity and operational efficiency.
Key Responsibilities:
- Oversee office management and administrative support services.
- Manage office supplies, logistics, and facility maintenance.
- Coordinate communication and workflow within departments.
- Implement administrative policies and ensure compliance.
- Supervise administrative staff and promote productivity.
23. Business Enterprise and SMEs Officer I
Job Overview:
Providing advisory and support services to SMEs to enhance business growth, sustainability, and access to resources and markets.
Key Responsibilities:
- Support SME development through training and capacity building.
- Facilitate access to financial and market resources.
- Monitor the growth and impact of SME programs.
- Collaborate with stakeholders to enhance business opportunities.
- Provide advisory services on business planning and management.
24. Business Enterprise and SMEs Officer II
Job Overview:
Assisting in implementing business support programs aimed at promoting entrepreneurship and SME growth within Nairobi County.
Key Responsibilities:
- Conduct training workshops and capacity-building sessions for SMEs.
- Provide advisory services on business planning and management.
- Facilitate networking and partnership opportunities for SMEs.
- Monitor and report on the progress of SME support initiatives.
- Collaborate with other departments to support enterprise development.
25. Assistant Director Public Participation and Civic Education
Job Overview:
Enhancing public awareness and participation in governance through civic education and community engagement programs.
Key Responsibilities:
- Develop and implement civic education programs.
- Coordinate public participation activities for county projects.
- Ensure inclusivity and representation in public forums.
- Monitor and evaluate the impact of civic education initiatives.
- Promote transparency and accountability in governance.
26. Principal Human Resource Management Officer
Job Overview:
Supporting strategic HR management and effective implementation of HR policies and practices to enhance productivity and employee engagement.
Key Responsibilities:
- Oversee recruitment, talent management, and staff development.
- Implement HR policies and ensure compliance with labor laws.
- Manage employee records and HR information systems.
- Facilitate employee engagement and performance management.
- Coordinate HR training and capacity-building programs.
27. Deputy Director Customer Service
Job Overview:
Managing customer service operations, ensuring effective and efficient service delivery to enhance public satisfaction and engagement.
Key Responsibilities:
- Develop customer service policies and standards.
- Oversee customer feedback mechanisms and complaints resolution.
- Train customer service personnel to enhance service quality.
- Monitor service delivery and implement improvements.
- Foster a customer-centric culture within the County Government.
28. Director Customer Service
Job Overview:
The Director of Customer Service will provide strategic leadership in managing customer interactions and ensuring high levels of customer satisfaction across all county services.
Key Responsibilities:
- Design and implement customer service strategies and initiatives.
- Monitor and evaluate customer satisfaction metrics.
- Enhance service delivery through digital platforms and innovations.
- Foster a customer-centric culture within the County Government.
- Collaborate with other departments to improve service delivery.
29. Director Public Participation
Job Overview:
The Director of Public Participation will lead initiatives to ensure citizen engagement in county governance and decision-making processes, promoting transparency and accountability.
Key Responsibilities:
- Develop strategies for effective public participation.
- Coordinate community outreach programs and stakeholder engagement.
- Promote transparency and accountability in governance.
- Ensure effective communication of county policies to the public.
- Monitor and evaluate the impact of public participation initiatives.
30. Principal Public Participation Officer
Job Overview:
Supporting the implementation of public participation programs to enhance community involvement in decision-making and policy development.
Key Responsibilities:
- Organize and facilitate public forums and consultations.
- Collect and analyze public feedback on county initiatives.
- Support public education on governance issues.
- Collaborate with other departments to enhance public participation.
- Ensure inclusivity and representation of all stakeholders.
How to Apply
Applications can ONLY be submitted ONLINE on or before the stipulated deadline. Ensure all required documents are submitted as incomplete applications will not be considered.
Nairobi City County is an equal opportunity employer. Qualified women and people living with disabilities are encouraged to apply.
