Equity Bank Hiring Agency Distribution Lead (EBKL) 

by KMax

Agency Distribution Lead (EBKL)  ()

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below: 

Job Purpose:

This role is accountable for reviewing agency applications and ensuring strict adherence to processes and procedures. This role involves overseeing the quality of approved agents and ensuring a strong agency presence to effectively deliver banking services to customers. Additionally, the Agency Distribution Lead is responsible for the strategic selection and approval of high-quality agents. 

Key Responsibilities: 

  • Review agency applications and ensure full compliance with established processes and procedures.
  • Collaborate with the legal unit to ensure the bank’s protection in agency agreements and applications.
  • Oversee the processing and documentation of agency relocations, transfers, exits, and terminations.
  • Ensure the bank’s adherence to CBK regulations and alignment with agency prudential guidelines.
  • Coordinate agency application activities between branches and other relevant support units to ensure comprehensive support for agency business operations.
  • Facilitate staff training on new agency products and processes.
  • Ensure recruitment of high-quality agents is conducted in full compliance with established policies and procedures.
  • Guarantee that the agent approval process is completed within SLA timelines.
  • Share timely market intelligence and trends to keep the team informed.
  • Perform any other duties as assigned by the team leader.

Qualifications

Academic and Professional Qualifications, Experience  

  • Bachelor’s degree in accounting, finance, banking or business-related fields from a recognized institution of higher learning.
  • Over 4 years of relevant working experience and must have worked in the Bank for not less than 2 years.
  • Experience in overall branch operations, especially cash, accounts opening, customer service etc.
  • Previous experience in agency banking –should be an added advantage.
  • Overall knowledge of what the Agency supervisor role entails.
  • Knowledge of AML, KYC and CBK Agency prudential guidelines.
  • Ability to identify and respond to customer and agents’ needs

Key Competencies & Skills 

  • Proficient in using computer spreadsheets with advanced skills.
  • Strong record-keeping and organizational abilities.
  • Excellent business marketing and sales expertise.
  • Collaborative team player with exceptional interpersonal skills.
  • Demonstrates professionalism, integrity, and ethical conduct.
  • Proven leadership experience with the ability to motivate and inspire others.
  • Strong analytical and problem-solving abilities with sound decision-making skills.
  • Financially astute with demonstrated financial analysis capabilities.
  • Ability to perform effectively under pressure, including long hours and frequent travel.
  • Excellent verbal and written communication skills.
  • In-depth knowledge of CBK Agency Prudential Guidelines.
  • Comprehensive understanding of competitor analysis and market trends.
  • Skilled at identifying and addressing customer and agent needs

Apply

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