Exciting Career Opportunities at Safaricom & M-Pesa Africa
At Safaricom and M-Pesa Africa, we are passionate about innovation, teamwork, and excellence. We provide a dynamic and inclusive environment where professionals thrive, collaborate, and drive transformation in FinTech and telecommunications. If you are looking for an opportunity to grow, challenge yourself, and work with some of the best minds in the industry, explore our latest vacancies below.
Available Positions
1. Programme Manager – M-Pesa Africa (Nairobi, Kenya)
As a Programme Manager, you will be responsible for overseeing and delivering key programs within M-Pesa Africa, ensuring alignment with business objectives. You will lead cross-functional teams, manage budgets, timelines, and ensure project success.
Key Responsibilities:
- Define program objectives, scope, and deliverables.
- Coordinate with stakeholders to ensure smooth execution.
- Monitor progress, risks, and performance metrics.
- Manage budgets and resources efficiently.
- Drive continuous improvement initiatives within programs.
2. Technical Operations Manager – M-Pesa Africa (Nairobi, Kenya)
The Technical Operations Manager will oversee M-Pesa Africa’s technical operations, ensuring high availability, efficiency, and performance of critical systems.
Key Responsibilities:
- Lead technical operations for M-Pesa Africa.
- Monitor system performance and ensure uptime.
- Implement best practices for infrastructure management.
- Collaborate with IT teams to enhance system resilience.
- Troubleshoot and resolve technical issues proactively.
3. Cost Analyst – M-Pesa Africa (Nairobi, Kenya)
As a Cost Analyst, you will be responsible for analyzing and managing costs across M-Pesa Africa, ensuring financial efficiency and optimal resource allocation.
Key Responsibilities:
- Conduct cost analysis and financial reporting.
- Identify areas for cost reduction and optimization.
- Work with finance and operations teams to enhance efficiency.
- Prepare cost forecasts and track budget performance.
- Provide insights to support business decision-making.
4. CRM Software Engineer (Nairobi, Kenya)
The CRM Software Engineer will be part of the Technology Division, responsible for developing and maintaining CRM solutions that enhance customer experience and business operations.
Key Responsibilities:
- Develop and optimize CRM software solutions.
- Ensure system integrations and data integrity.
- Troubleshoot and resolve software issues.
- Collaborate with teams to improve customer engagement tools.
- Implement security measures and system enhancements.
5. Senior Officer – Data Protection, M-Pesa Africa (Nairobi, Kenya)
The Senior Officer – Data Protection will ensure compliance with data protection regulations and safeguard customer data within M-Pesa Africa.
Key Responsibilities:
- Implement data protection policies and frameworks.
- Monitor compliance with relevant regulations.
- Provide advisory support on data privacy matters.
- Conduct data protection impact assessments.
- Enhance customer trust by ensuring data security.
6. CoE Lead / HOD – AML (MLRO) – Money Laundering Reporting Officer (Kenya)
This role is critical in leading anti-money laundering (AML) compliance efforts, ensuring adherence to regulatory requirements and preventing financial crimes.
Key Responsibilities:
- Lead AML compliance initiatives and reporting.
- Implement policies to detect and prevent financial crimes.
- Conduct risk assessments and regulatory reporting.
- Train teams on AML compliance measures.
- Collaborate with law enforcement and regulatory bodies.
7. Fraud Operations Analyst (Nairobi, Kenya)
The Fraud Operations Analyst will play a key role in detecting, investigating, and preventing fraud across Safaricom’s operations.
Key Responsibilities:
- Analyze transaction data for fraudulent activities.
- Investigate and resolve fraud cases promptly.
- Collaborate with security teams to implement fraud prevention measures.
- Develop reports and insights on fraud trends.
- Ensure compliance with fraud prevention policies.
How to Apply
If you are ready to take your career to the next level, we invite you to apply for these exciting roles at Safaricom and M-Pesa Africa. Click Apply Now to submit your application and join our team in shaping the future of FinTech and telecommunications.
