CIC Group, a leading financial services provider, is seeking highly motivated professionals to join our team. We are dedicated to providing innovative insurance, investment, and financial solutions to our clients, and we believe in fostering a workplace culture that values integrity, collaboration, and excellence. If you are looking for a fulfilling career with a reputable organization, explore our latest job openings below.
1. Project Manager
Location: Nairobi
Job Type: Full Time
Closing Date: March 24, 2025
Job Description:
- Oversee project planning, execution, and completion while ensuring alignment with company goals.
- Coordinate cross-functional teams to achieve project deliverables on time and within budget.
- Identify and mitigate project risks to ensure seamless implementation.
- Develop detailed project documentation, including progress reports and stakeholder updates.
- Monitor project performance using relevant tools and methodologies.
2. Sales Officers – Retail Life (Alternative Channels)
Location: Kenya
Job Type: Full Time
Closing Date: May 13, 2025
Job Description:
- Drive sales of retail life insurance products through alternative distribution channels.
- Develop and maintain relationships with clients to increase market penetration.
- Identify new business opportunities and implement strategies to expand the customer base.
- Provide financial advisory services to customers and recommend suitable products.
- Track sales performance and prepare reports for management review.
3. Head – Change, Employee Relations & Wellness
Location: Nairobi
Job Type: Full Time
Closing Date: March 19, 2025
Job Description:
- Develop and implement strategies to drive organizational change and employee engagement.
- Oversee employee relations, conflict resolution, and labor law compliance.
- Lead wellness programs that enhance employee productivity and well-being.
- Provide guidance on HR policies, procedures, and best practices.
- Foster a positive work environment through communication and leadership initiatives.
4. Assistant Manager – Data Analytics & Operations
Location: Nairobi
Job Type: Full Time
Closing Date: March 19, 2025
Job Description:
- Manage data analytics initiatives to support business decision-making.
- Develop and maintain dashboards, reports, and data visualization tools.
- Identify trends and insights from data analysis to improve operational efficiency.
- Collaborate with cross-functional teams to enhance data-driven strategies.
- Ensure data accuracy, security, and compliance with regulatory requirements.
5. Team Leader Inbound
Location: Nairobi
Job Type: Full Time
Closing Date: March 20, 2025
Job Description:
- Supervise inbound customer service teams to ensure exceptional service delivery.
- Monitor call center performance metrics and implement process improvements.
- Train and mentor customer service representatives to enhance productivity and service quality.
- Handle escalated customer issues and provide effective resolutions.
- Collaborate with other departments to streamline service operations.
6. Customer Experience & Solutions Manager
Location: Nairobi
Job Type: Full Time
Closing Date: March 20, 2025
Job Description:
- Lead customer experience initiatives to enhance client satisfaction and loyalty.
- Develop and implement strategies for continuous service improvement.
- Oversee customer feedback mechanisms and address service gaps.
- Collaborate with various teams to create customer-centric solutions.
- Monitor industry trends and benchmark best practices in customer service.
How to Apply:
Interested candidates are encouraged to submit their applications via email at [Insert Email Here]. If you are looking for a rewarding career with a reputable organization, we want to hear from you.
Join CIC Group and be part of a team committed to innovation, growth, and excellence.
