At M-Pesa Africa, we’re the heroes that make things happen.
We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
Vacancies
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
About the Team
We are the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. To achieve all this, we are ever-reliant on our competent and dependable staff who make it possible for us to achieve greater heights for our customers.
How to Apply
M-Pesa Africa – Technical Operations Manager
The Technical Operations Manager is expected to lead and manage the 24x7x365 Technical Enterprise and Service Operations Center, ensuring robust systems monitoring, effective incident management, and the overall availability, performance, health, and security of all services. This role is responsible for managing and optimizing key people, processes, and tools, integrating Zero Touch Operations (ZTO) and Automation to drive operational efficiency.
The role involves leading and coordinating multiple technical teams, including the Service Desk, L0 Monitoring, L1, L2 Support, and Incident Management. The primary objectives include optimizing operations, minimizing incidents, enhancing service quality, and driving automation while fostering teamwork, compliance, and communication across various stakeholders.
Responsibilities
Key performance indicators:
- Responsible for 24/7 efficient operation of the Shared Service Operations Center.
- Responsible for managing and coordinating the Operations technical support teams. The main aim for this coordination is to ensure that the operations centre runs efficiently without interruption.
- Responsible for informing Management, partners and peers about infrastructure performance issues and service availability.
- Must keep senior management informed about major incidents which impact business.
- Constantly evaluates the workings of the Operations centre and stays abreast of new technologies emerging in the industry.
- Report on key metrics of availability, incident resolution and service delivery performance.
- Manage and document Standards, Policies, and Processes for the Operations service based on best practices.
- Perform regular process improvement reviews to ensure ongoing optimization. Incident and Event Management.
- Ensures the duty shift table for the SSOC and the allocation of staff members (SSOC technicians and engineers) on different shift duties for ensuring the whole SSOC shift works in an efficient and effective manner.
- Responsibility for direct supervision of team members;-
o Conduct Performance Appraisals, coaching, training and objective settings.
o Provide an assessment of all staff and provide internal/external training schedule
o Provide direction and leadership to build process-focused, cross-functional team.
o Manage scheduling of shift coverage and operational work streams to optimize service delivery.
o Address technical and non-technical escalations.
Incident and Event Management
- Ensure efficient resolution of incidents through automation, optimized processes, and technology.
- Ensure accurate categorization of incidents to minimize SLA breaches and downtime.
- Provide timely, accurate, and effective communication on service-impacting events.
- Collaborate with vendors on issue resolution and communication.
Enterprise Monitoring & Zero Touch Operations
- Drive the implementation of Zero Touch Operations (ZTO) to reduce manual interventions and enhance system reliability.
- Leverage automation to improve event correlation, anomaly detection, and self-healing capabilities.
- Manage and optimize toolsets for event management and automated monitoring.
- Ensure compliance with tier models and SLAs through proactive monitoring.
Automation & Process Improvement
- Implement AI-driven automation to enhance operational efficiency and reduce manual tasks.
- Deploy self-healing and auto-remediation solutions to minimize downtime and enhance service stability.
- Define and optimize workflows for incident, change, and problem management.
- Identify opportunities for process improvements and automation to increase efficiency and reduce costs.
Ad-Hoc Project Management
- Manage projects for upgrading and maintaining SSOC technologies.
- Lead automation initiatives to streamline service operations.
- Assist with various service-related projects as needed.
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M-Pesa Africa – Programme Manager
MPA is a technology partner, enabler, and supporter of M-Pesa markets, driving innovation and the introduction of new services, solutions, and platforms to deliver on our Financial Services Strategy and Plans.
One of the critical aspects of our service to the markets, and key to driving the expansion and improvement of the M-Pesa ecosystem, is the management of key projects and initiatives across multiple markets. Joining us as a Programme Manager, focusing on key projects and initiatives, will give you the opportunity to be part of the M-Pesa journey, utilizing your experience, expertise, and energy to make a positive contribution to our success.
In this role, you will be part of the Technology leadership team, leading the programme management of key strategic projects, and will report to the Technology Strategy, Planning, and Delivery function.
The core responsibility of the Programme Manager role is:
- Manage and oversee key projects and initiatives, ensuring effective planning, coordination, and resource utilization to meet objectives and milestones.
- Supervise the Programme Management Function, ensuring projects are delivered end-to-end, managing inter-dependencies, and holding stakeholders accountable.
- Identify and mitigate risks and issues to ensure on-time and on-budget delivery aligned with business objectives.
- Monitor and report progress, ensuring stakeholders are informed and engaged.
Responsibilities
Programme Planning and Management:
- Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives.
- Ensure Project objectives align with strategic objectives and anticipated value creation are reflected in the scope.
- Align Key Projects with overall Portfolio.
- Ensure Project Governance and Project Management standards are compiled to by all projects.
- Manage Programme level Risks, Issues and Escalations and ensure mitigations are in place and actioned.
- Ensure effective Stakeholder engagement and the establishment of an effective communication and reporting plan, for each project is in place.
- Ensure Key Project roadmaps, project plans and milestones are updated, agreed and measured
- Ensure the delivery of the Key Projects are within agreed quality, time and when needed according to cost.
- To ensure strategic objectives of each Key project are measurable and met by tracking major milestones and status metrics of all projects within the portfolio.
- Measure Key Project delivery performance and initiate pro-active corrective actions as required to ensure delivery is within agreed targets.
- Programme scheduling of projects and initiatives – Manage delivery schedules for projects to ensure timeous implementation and compliance with requirements.
- Alignment with Agile Portfolio and ARTs to ensure contributions and delivery to Key Projects are aligned and committed.
Strategy:
- Create and maintain a framework for managing the delivery of the Key projects and initiatives.
- Interface with the Key Market stakeholders, MPA Executive and Managers as well as relevant Subject Matter Experts to align the objectives/outcomes of Key Projects to align with the overall strategy and business goals.
- To contribute to the overall business and technology strategy.
- To communicate the strategy to the project managers to execute and ensure that individual project goals align with the strategy.
Resource Management:
- To establish priorities within the overall program and ensure project teams are adequately resourced by aptly allocating people and technical resources to individual teams in line with those priorities.
- To minimize waste and reduce costs by identifying tasks that are common to several projects and ensures that teams do not duplicate work.
- To identify necessary skills available within the project teams and arrange any necessary training to improve performance.
- Effective management of project and business teams from diverse areas of specialization.
Planning:
To work with individual project managers to establish plans and goals for each project:
- Set objectives, assign tasks, and agree to timetables for achieving intermediate and overall goals.
- Set review dates to ensure that projects remain on target.
Communication:
- Stakeholder management ranging from market executives, MPA management and Project teams.
- Communication is a key responsibility for the role as it will need to work closely with project managers to track progress and provide updates on any changes in strategy or priorities.
Risk Management:
- Work with other project managers to identify risks, dependencies and opportunities across multiple projects.
- Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
- To help project teams with difficult problems by contacting specialists within the organization to obtain information or request support.
- Compile and communicate reports as agreed with stakeholders.
Project Execution:
- Manage and drive the approval of memo’s, business cases, checklists etc.
- Lead the project management processes and systems.
- Manage the portfolio roadmaps and portfolio plans are updated, agreed, measured and communicated as agreed with stakeholders.
- Manage major milestones and status metrics of all projects within the portfolio.
- Identify key requirements needed from cross-functional teams.
- Manage unforeseen development requirements, changes and available resources.
- Manage and drive continuous Improvement Initiatives.
- Create, Maintain, re-evaluate, optimise or automate existing project management reporting.
- Review and analyse the efficiency of processes and systems and the impact on product & services launched.
Click here to Apply
M-PESA Africa _ Senior Specialist Cloud Security
The Cloud Cybersecurity Principal Specialist is accountable for ensuring the security, integrity and confidentiality of Cloud-based systems and services. This role focuses on designing, implementing, managing and maintaining robust cybersecurity solutions and processes that protect cloud infrastructures, applications, and data across platforms such as AWS, Azure and Huawei Cloud.
Responsibilities
- Manage the Security and Privacy by Design Assurance (SPDA) processes for MPA products and services both cloud-based;
- Design and implement cloud security architectures in alignment with best practices to protect cloud environments;
- Perform regular security assessments, vulnerability scans, and penetration testing on cloud-based systems;
- Monitor cloud environments for potential security threats and vulnerabilities;
- Develop, implement, and enforce cloud security policies and procedures;
- Ensure Secure Cloud Operations by the Cloud Team;
- Manage identity and access management (IAM) controls for cloud services;
- Provide recommendations for cloud security improvements and assist in implementing security controls to meet compliance requirements;
- Collaborate with development and operations teams to integrate security throughout the cloud development lifecycle (DevSecOps);
- Respond to and mitigate cloud security incidents, performing root cause analysis and applying lessons learned;
- Maintain up-to-date knowledge of cloud security trends, risks, and solutions.
Click here to Apply
M-Pesa Africa – Sourcing Category Manager
Provide leadership in strategic global sourcing to drive the fintech technology roadmap. By collaborating with cross-functional teams, you will influence, negotiate, build consensus, and make critical strategic vendor decisions at all levels of the organization. You will be responsible for developing, implementing, and managing sourcing category strategies, as well as formulating procurement plans that enable the successful execution of the M-Pesa technology roadmap, ensuring alignment with our innovation and scalability objectives.
Responsibilities
- Provide leadership and stakeholder management across various teams within the organization, with a specific focus on technology-related sourcing for M-Pesa’s roadmap.
- Serve as lead negotiator in collaboration with Business Units, Legal, Policy, and Tax teams to execute supplier contracts, ensuring alignment with tech-focused goals and requirements.
- Manage tech-related sourcing activities, including defining user requirements, conducting spend analysis, supply market analysis, contract analysis, and managing bidding processes to ensure a seamless and efficient tendering process.
- Establish group partnerships to deepen value creation, focusing on technology suppliers that drive M-Pesa’s innovation, and build and maintain effective relationships with these tech suppliers.
- Socialize supplier strategy with senior business decision-makers to ensure alignment between M-Pesa’s tech value proposition and that of our suppliers, driving growth and increasing M-Pesa’s share of value in technology-driven solutions.
- Align business functions’ priorities with technology supplier strategy, creating proactive procurement plans that integrate short- and long-term tech goals, and facilitate business functions in meeting their revenue targets.
- Lead supplier performance and roadmap reviews with business functions, driving technology innovation and ensuring suppliers’ strategies are competitive and aligned with M-Pesa’s future growth.
