Lets Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
1. JOB PURPOSE
Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
Ensure profitability of the department through quality control and on-boarding
Quality documentation timely turn around – TAT and
Excellent customer service and retention support.
2. KEY RESPONSIBILITIES
Enforce underwriting controls.
Ensure compliance with underwriting guidelines and Standard Operating Procedures.
Ensure clean and accurate data capture.
Timely preparation of quotations and follow up.
Debiting of premiums and processing of policy documents within set timelines
Processing and checking of underwriting Documents.
Issuing & signing of Motor Certificates and Yellow cards.
Review and dispatch of notices and documents.
Ensure that work is done within the set standards of service and TAT.
Prepare relevant reports for management and departmental consumption.
Give quality customer service to all clients.
Safe keeping of security documents.
Daily scanning and indexing of mails.
Initiating motor valuation and follow up.
Adherence to the credit control policy.
Follow up renewals and ensure maximum retention of profitable accounts.
Timely processing refunds and follow up.
100% Adherence to the authority matrix.
Ensure registry is fully maintained, orderly and up to date.
Ensure compliance of AML and PEP guidelines
Ensure cross sale and up sale opportunities are maximized.
Perform any other duties as may be required by the management.
3. SKILLS AND COMPETENCIES
Basic Underwriting skills and product knowledge
Customer service skills
Good Communication Skills
Computer Literate
4. QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
Degree preferably in insurance
Experience:
1 year and above
Accountable for supporting underwriters, for determining the correct premium money on standard and straightforward risks under specific procedures, and for using an underwriting manual.
Responsibilities
Underwriting Insurance Cases
Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary.
Recommendations
Identify changes that may need to be made to ensure the organization is in compliance.
Organizational Risk Management
Support others by carrying out simple risk monitoring and assessment tasks.
Regulatory and Compliance Management
Ensure regulatory compliance by producing comprehensive regulatory reports. Review and consolidate the information being reported and make sure it is accurate and timely.
Document Preparation
Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.
Operational Compliance
Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Action Planning, Compliance Software, Computer Literacy, Crisis Management, Data Compilation, Developing Creative Solutions, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Regulatory Compliance Management, Risk Management, Underwriting Management
Competencies
NQF Level 3 & NQF Level 2 – Below school leaving
Closing Date
27 March 2025 , 23:59
