A reputable and forward-thinking financial institution is inviting passionate, qualified, and experienced professionals to join its growing team. With a dynamic approach to digital transformation and customer-centric financial solutions, the institution is committed to building a world-class workforce that drives innovation and excellence in the banking and fintech space.
This recruitment drive targets various roles across multiple departments including digital banking, cybersecurity, customer experience, marketing, and project management. Each role offers a unique opportunity to be part of a high-performing team in a progressive work environment.
Below is a detailed overview of the open positions, including key responsibilities and the department to which each role belongs.
1. Manager, Digital Channel Development
Department: Transactional Banking
Reports To: Head of Cash Management Products and Channels
Job Description:
- Lead the development, implementation, and optimization of digital transaction banking channels.
- Design and manage end-to-end digital journeys across platforms such as mobile, internet banking, and APIs.
- Collaborate with internal stakeholders to define product requirements and ensure alignment with client needs.
- Monitor industry trends and incorporate best practices into the institution’s digital strategy.
- Support product development life cycles with a focus on user experience, scalability, and security.
- Provide technical guidance to cross-functional teams including IT, compliance, and operations.
2. Business Analyst – Manager
Department: Enterprise Projects
Reports To: Portfolio Manager – Business Support
Job Description:
- Drive the analysis and documentation of business requirements across enterprise-wide initiatives.
- Engage stakeholders to understand their needs and translate them into functional specifications.
- Conduct feasibility studies, gap analyses, and impact assessments to support project planning.
- Support end-to-end project implementation including user acceptance testing and post-implementation reviews.
- Work closely with project managers to ensure timely delivery and adherence to budget.
- Identify opportunities for process improvement and technology integration.
3. Security Operations Centre (SOC) Specialist
Department: Group Information Security & Technology
Reports To: Cybersecurity Operations Center Senior Manager
Job Description:
- Monitor, detect, and respond to cybersecurity threats and incidents in real-time.
- Analyze security alerts and escalate issues that may pose a threat to the organization’s assets.
- Investigate suspicious activity and document incident reports with actionable insights.
- Conduct forensic analysis of security breaches and provide recommendations to mitigate risks.
- Maintain security tools, including SIEM, IDS/IPS, firewalls, and endpoint detection platforms.
- Collaborate with IT and compliance teams to ensure adherence to security policies and procedures.
4. Manager, Voice of Customer
Department: Customer Experience
Reports To: Head of Experience Management
Job Description:
- Oversee the voice of customer (VoC) programs to capture, analyze, and interpret customer feedback.
- Develop insights that drive enhancements in customer experience across all touchpoints.
- Lead cross-functional initiatives to embed customer insights into strategic decision-making.
- Implement tools and platforms to enable real-time feedback collection and response mechanisms.
- Manage surveys, customer interviews, and analytics dashboards to track satisfaction and loyalty metrics.
- Champion a customer-first culture throughout the organization.
5. Product Marketing Manager
Department: LOOP DFS
Reports To: Chief Marketing Officer
Job Description:
- Drive the go-to-market strategy for LOOP DFS products and solutions.
- Develop positioning, messaging, and value propositions that resonate with target segments.
- Collaborate with product, sales, and customer success teams to ensure market readiness.
- Craft marketing campaigns that generate demand and support customer acquisition.
- Analyze market trends, customer behavior, and competitive landscape to refine strategy.
- Track campaign performance and optimize marketing channels for better ROI.
6. Trade Marketing Manager
Department: LOOP DFS
Reports To: Chief Marketing Officer
Job Description:
- Plan and execute trade marketing initiatives to support sales and distribution of LOOP DFS offerings.
- Build relationships with retail partners, agents, and other distribution stakeholders.
- Implement visibility strategies, in-store promotions, and merchandising campaigns.
- Analyze channel performance data to identify opportunities for improvement.
- Collaborate with brand and digital teams to ensure consistency across marketing activities.
- Provide training and support to field sales teams to enhance product knowledge and brand advocacy.
How to Apply
If you are a dynamic professional ready to make a meaningful impact, we invite you to explore these exciting career opportunities. For more details about the positions and application instructions, kindly refer to the attached PDF.
Apply Now
Take the next step in your career journey by joining a team that values innovation, inclusivity, and excellence.
