I&M Bank, a leading financial institution committed to innovation and excellence, is seeking highly skilled professionals to join our dynamic team. We invite applications from qualified individuals for the following positions.
Sales Manager, Credit Cards – Nairobi
The role holder will be responsible for developing and deploying the credit card product strategy. The role holder will own and drive the credit card sales business across the Bank network to maximize strong Portfolio Performance and Card Profitability.
Responsibilities
- Grow retail sales and revenue for all credit card products
- Recruit, train and monitor the performance of card Direct Sales Executives (DSEs) to maximize sales potential
- Lead, mentor and motivate the card DSEs to achieve objectives
- In liaison with Cards Team, develop innovative and actionable card usage plans and programs which align with management directions and are beneficial to credit card business growth.
- Lead and execute sales and marketing activities for the card DSEs under his/her supervision with the goal of meeting and surpassing set targets.
Product Support Lead
This role is responsible for overseeing the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution. The role involves managing the Product Support Officers, collaborating with cross-functional teams, and driving continuous improvement in product support processes. The Lead will ensure that customer issues are resolved promptly and that the team is equipped with the necessary skills and tools to deliver exceptional support.
Key Responsibilities
1. Monitor and ensure cost-effective support processes that minimize operational losses.
2. Improve efficiency in support operations to reduce downtime and enhance revenue generation.
Associate Back Office – Operations
The Associate Back Office will be responsible for ensuring smooth banking operations by managing back-office processes efficiently.
Responsibilities:
- Process financial transactions and ensure data accuracy
- Handle reconciliations and reports for various banking operations
- Support account maintenance and data entry tasks
- Assist in resolving customer queries related to transactions
- Ensure compliance with operational policies and procedures
Branch Operations Manager – Operations (Nairobi)
The Branch Operations Manager in Nairobi will perform similar responsibilities as the one in Moshi, ensuring seamless banking operations and service excellence.
Responsibilities:
- Oversee daily operational activities within the branch
- Ensure compliance with banking policies and regulatory requirements
- Supervise branch staff and enhance customer service standards
- Monitor financial transactions and cash management processes
- Identify and implement operational improvements for efficiency
Senior Associate, Cash Officer – Operations
The Senior Associate, Cash Officer will be responsible for managing cash handling operations and ensuring compliance with financial regulations.
Responsibilities:
- Manage cash transactions and reconciliations
- Ensure accuracy in cash balances and daily settlements
- Monitor and report on cash movement within the branch
- Implement cash handling security measures
- Assist in resolving cash-related customer issues
Manager, Business Process Re-engineering – Operations
The Manager, Business Process Re-engineering will be responsible for evaluating and improving banking processes to enhance efficiency and service delivery.
Responsibilities:
- Analyze current business processes and identify areas for improvement
- Develop and implement process automation strategies
- Collaborate with different departments to optimize workflows
- Monitor performance metrics and recommend efficiency enhancements
- Ensure compliance with banking regulations and operational standards
How to Apply Interested candidates should submit their applications before the specified deadline.
