Branch Operations Manager
OPERATIONS – Nairobi, Nairobi
I&M Bank is a leading Commercial bank headquartered in Kenya with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position.
Purpose
The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.
Primary Responsibilities
· Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
· Approve new accounts in line with KYC procedures.
· Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
· Manage operational risk and ensuring compliance with controls.
· Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
· Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
· Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
· Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
· Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
· Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
· Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
· Manage efficient, timely and accurate processing of customer enquiries and complaints.
· Cross-sell the Bank’s products and services.
· Ensure general maintenance of equipment and furniture at Branch level.
Person Specifications
· Bachelor’s degree in a Business related field from a recognized institution.
· At least 5 years relevant experience.
· CPA (K), ACCA or its equivalent.
· Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
· Excellent communication and interpersonal skills.
· Excellent problem solving and decision-making skills.
· Excellent change management and people management skills.
If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 28th March 2025.
