Manager-Business Process Re-engineering
Operations HO – Nairobi, NAIROBI
I&M Bank is a leading Commercial bank headquartered in Kenya with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position.
Job Purpose
In line with the process re-engineering team mandate, the role holder is responsible for executing end to end process reviews to drive radical changes in key customer facing and impacting processes: Eliminate, Simplify, Standardize and Automate to deliver a set of highly digitized processes that support the migration of transactions to electronic channels in line with the organization’s strategic goals.
Key Responsibilities
The Incumbent will report to the Head of Process Re-engineering and will be responsible for:
· Supporting functions across the organization in redesign (zero base approach), automation of processes, drive business efficiency, process optimization and reengineering.
· Analyzing (As-is) core business processes and workflows, identifying gaps and proposing measures (to-be/ radically improved processes and workflows) to achieve dramatic improvements in productivity, cycle times and quality while ensuring that customer-centricity across processes is accomplished.
· Championing process improvement and reengineering approaches that are technology led (intelligent process automation) to conduct process modernization projects across the organization that enhance customer experience and operational efficiency.
· Driving processes that build cross-functional competencies and ensure end-to-end responsibility for a process and facilitate BPR engagements enabling the stakeholders arrive at the most ideal processes.
· Implementing and managing processes for measuring the efficiency and effectiveness of business operations across the group.
· Championing compliance to established SOPs, business processes and best practice guidelines.
· Monitoring established processes to continuously track post implementation projects benefits
· Collaborating with stakeholders during the visioning and concept development of a product.
· Scoping requirements and create a roadmap
· Translating business requirements to technical specifications for the development team
· Working with relevant internal stakeholders to analyse the needs, research and align product roadmap to strategic goals
· Championing process changes from a customers’ voice while taking the business aspects into consideration
Person Specifications
Academic and Professional Qualifications
· Bachelor’s degree from a recognized institution.
· Knowledge and certification in Lean transaction and Kaizen Methodology
· Knowledge and certification in Business Processes Management.
· Lean Six Sigma Certification – At least Green Belt, Black Belt is desirable
Experience and Skills
· Ability to utilize process mining and analytics to identify inefficiencies and optimize business processes
· Established experience in using Lean Six Sigma and Kaizen tools
· Previous use of AI and ML in process reengineering is highly desirable
· Ability to leverage low code/no code platforms for quicker development and deployment of automated processes
· Strong skills in Process Mapping and Business Process Reengineering with good knowledge of Business Process Modelling Notation (BPMN), Experience creating and evaluating process flows and maps.
· Excellent analytical skills with hand on experience using VISIO/ EDRAW and any statistical tools of analysis (SPSS, R, SigmaXL).
Work Experience.
· Five (5) years of working experience in Business Process Analysis.
Competencies
· Strong collaboration and facilitation skills within cross functional teams.
· Good understanding of Operational Risk Management.
· Adequate experience in general management and stakeholder management.
· Ability to work and deliver on the assigned tasks/scope autonomously.
· Good leadership and decision-making skills.
· Good understanding of banking operations.
· Experience in security and compliance measures in all process automation initiatives.
If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 28th March 2025.
