APA Life Assurance Ltd, a trusted and leading provider of life insurance solutions in Kenya, is seeking to recruit an experienced, results-driven, and detail-oriented professional for the position of Team Leader – Pension Administrator. This permanent position, based at the Nairobi Head Office, offers an exceptional opportunity to lead the pension administration function within a dynamic and growth-oriented organization.
The role demands a seasoned expert in pension administration who can manage regulatory compliance, supervise a team, maintain data integrity, and ensure timely processing of pension-related transactions. With a deadline of 02 April 2025, this is your opportunity to join a reputable organization and make a significant impact in the retirement benefits sector.
Below are the detailed responsibilities and expectations for this role:
Position: Team Leader – Pension Administrator
- Company: APA Life
- Location: Nairobi – Head Office
- Employment Type: Permanent
- Job ID: k2RDTeksw
- Date Added: 25 March 2025
- Application Deadline: 02 April 2025
Key Primary Responsibilities
- Oversee Pension Scheme Administration: Lead the full spectrum of pension administration activities, including new member registration, processing of monthly contributions, updating member records, and disbursement of benefits.
- Ensure Regulatory Compliance: Maintain adherence to all relevant retirement benefits regulations, industry standards, and company policies. Ensure schemes are administered within the Retirement Benefits Authority (RBA) and Insurance Regulatory Authority (IRA) frameworks.
- Record Management: Guarantee accurate and up-to-date documentation of all pension schemes, including transaction histories, contribution records, and benefit payments. Implement best practices in data management to ensure integrity and retrievability.
- Staff Supervision and Mentorship: Provide technical and operational guidance to junior officers within the pension department. Conduct training sessions and foster an environment of learning and performance excellence.
- Report Preparation: Assist in the compilation and submission of monthly, quarterly, and annual reports for internal management use and regulatory bodies. Ensure timeliness and accuracy in all submissions.
- Customer Issue Resolution: Handle inquiries from pension scheme members and stakeholders promptly and professionally. Take the lead in resolving complaints, disputes, or delayed payments.
- Interdepartmental Coordination: Work closely with finance, actuarial, IT, and customer service departments to enhance the overall delivery of pension services.
- Audit Participation: Support both internal and external audits by availing documentation, addressing queries, and implementing audit recommendations for operational improvements.
- Industry Knowledge and Adaptation: Stay abreast of emerging trends, policy shifts, and innovations within the pensions sector. Recommend and implement improvements aligned with global best practices.
Generic Duties
- CSR Participation: Actively participate in company-wide Corporate Social Responsibility initiatives, representing the department in alignment with APA Life’s brand and values.
- SLA Implementation: Collaborate with departmental heads to implement and uphold service-level agreements (SLAs), ensuring efficient service delivery across units.
Job Skills and Requirements
- In-depth knowledge of Kenya’s retirement benefits and pension administration laws, especially those enforced by the Retirement Benefits Authority (RBA).
- Proven ability to manage system updates and lead change management initiatives related to pension processing systems.
- Strong analytical and organizational skills; capable of handling large volumes of data with precision.
- Excellent written and verbal communication skills; able to convey technical pension matters to both internal teams and external clients.
- Proficiency in the use of Microsoft Office Suite and pension administration software.
- Keen attention to detail, with a consistent record of accuracy in document preparation and data management.
- Strong interpersonal skills; able to lead a team while collaborating effectively with external stakeholders.
- Demonstrated problem-solving skills and ability to manage complex, multi-stakeholder situations.
- A commitment to continuous learning and the ability to stay updated on industry trends and regulatory updates.
- High ethical standards and integrity in handling sensitive member data and financial transactions.
Academic Qualifications
- Bachelor’s degree in Finance, Business Administration, or any related field from a recognized institution.
Professional Qualifications
- Possession of industry-recognized professional certifications in pension administration or insurance such as FSRI (Fellow, Secure Retirement Institute) or CPAM (Certified Pension Administrator Member) is a distinct advantage.
Experience
- A minimum of 10 years of progressive experience in pension administration, with at least 5 years in a supervisory or managerial capacity.
- A demonstrated track record in leading teams, enhancing operational efficiency, and maintaining compliance within the pensions sector.
What APA Life Offers
- A collaborative work environment that supports innovation and leadership.
- Opportunities for career advancement and professional growth.
- Competitive remuneration and benefits package.
- A platform to make a meaningful contribution to Kenya’s social security landscape through effective pension scheme administration.
How to Apply
Interested and qualified candidates are encouraged to apply for this opportunity by submitting their applications through the official APA Life recruitment portal.
Apply Now
Take the next step in your career and become part of a visionary company committed to securing the financial futures of its clients. Join APA Life as the Team Leader – Pension Administrator and lead the transformation of pension services in Kenya.
Refer to the attached PDF for more details (if provided).
