Nairobi Safari Club’s Fitness Gym & Spa is looking for a dynamic and customer-focused individual to join its team as a Receptionist/Cashier. This role is ideal for someone who is passionate about providing excellent service in a health, fitness, or hospitality environment. The successful candidate will serve as the first point of contact for all clients and play a vital role in shaping the experience of both existing and prospective members.
This is an excellent opportunity to work in a fast-paced, customer-centered setting while contributing to the growth and operations of one of Nairobi’s premier wellness facilities.
Role Summary
The Health Club Receptionist/Cashier ensures a first-class experience for all members, guests, and visitors. This role is central to the daily operations of the gym and spa, with responsibilities ranging from member registration, customer support, financial transactions, and administrative duties. As the organization’s ambassador, the Receptionist/Cashier is expected to maintain a welcoming atmosphere while upholding professionalism and operational efficiency.
Key Responsibilities
The duties of the Health Club Receptionist/Cashier include, but are not limited to, the following:
Member Registration and Renewals
- Register new members in the system and assist with the onboarding process.
- Renew membership accounts and manage any modifications to membership plans.
- Guide customers through available membership packages, helping them select suitable options based on their preferences.
- Ensure accurate and up-to-date client data entry in the membership system.
Cashier Responsibilities
- Process all payment transactions related to membership fees and other services offered by the gym and spa.
- Handle cash, mobile money, debit/credit card payments, and prepare daily transaction summaries.
- Reconcile daily collections and submit cashier reports to the finance department.
- Ensure secure deposit of all funds into the assigned safe or vault at the end of the shift.
General Administrative Duties
- Maintain a clean, professional, and organized reception area.
- Perform clerical tasks including document filing, record keeping, and data management.
- Assist with internal communications and coordinate with other departments when necessary.
Promotion and Sales Support
- Promote the health club’s services and current packages to both existing and prospective clients.
- Encourage membership renewals and upselling of services by explaining the benefits of available programs.
- Maintain up-to-date knowledge of all promotional offerings and communicate them effectively to customers.
Safety and Security
- Support the safety and security of all members, staff, and property.
- Ensure access control is followed by verifying membership or guest status at entry points.
- Report suspicious behavior or incidents to management and follow safety protocols.
Handling Telephone and In-Person Inquiries
- Answer incoming phone calls promptly and courteously.
- Transfer calls to the appropriate departments and take accurate messages.
- Respond to general inquiries from walk-in clients, ensuring clarity and professionalism.
Record Keeping and Information Management
- Maintain detailed records of client concerns, lost items, complaints, and service requests.
- Ensure the accurate delegation of issues to relevant departments for timely resolution.
- Keep digital and physical logs updated and organized for easy access.
Linen and Supplies Management
- Coordinate with the laundry service to ensure timely cleaning and return of linen used by members.
- Monitor and manage inventory of towels, robes, and linen for client use.
- Ensure changing rooms and toilets are adequately stocked with essentials such as toilet paper, hand soap, and air fresheners.
End-of-Shift Duties
- Review the cash float and reconcile collections at the end of the shift.
- Submit all end-of-day reports and updates to the relevant supervisor.
- Ensure a smooth transition for the incoming receptionist by briefing them on any pending issues or follow-ups.
Required Skills and Competencies
- Strong interpersonal skills with the ability to build rapport with diverse clientele.
- Excellent verbal and written communication skills, with fluency in English.
- Ability to listen attentively and respond effectively to customer needs and concerns.
- Proficiency in computer applications, including Microsoft Office and basic Point-of-Sale (POS) systems.
- High level of integrity and professionalism, especially when handling sensitive client information or cash.
- Strong organizational skills and a keen eye for detail.
- Ability to work independently as well as collaboratively in a team environment.
- Flexible and adaptable to working in a multicultural and fast-paced setting.
Apply
Application Deadline: 11th April 2025
Only shortlisted candidates will be contacted for further evaluation. Kindly ensure that your application is complete and submitted on or before the deadline to be considered.
Equal Opportunity Statement
Nairobi Safari Club is an equal opportunity employer. We are committed to building an inclusive workplace that respects and promotes diversity. All qualified individuals, regardless of race, gender, religion, or background, are encouraged to apply.
