Exciting Career Opportunities at Safaricom
Are you passionate about technology, business leadership, and customer experience? Safaricom, Kenya’s leading telecommunications provider, is seeking dynamic professionals to join our team. We are pleased to announce multiple vacancies in our Technology and Channels divisions. If you are ready to make an impact in a fast-paced and innovative environment, explore the opportunities below:
1. Data Analytics Operations Engineer (Technology Division, Nairobi)
As a Data Analytics Operations Engineer, you will be responsible for ensuring the smooth operation of data analytics platforms, optimizing system performance, and supporting data-driven decision-making. Your role will involve:
- Managing and maintaining data analytics platforms to ensure uptime and reliability.
- Supporting business teams by providing data insights and analytics solutions.
- Troubleshooting and resolving issues related to data pipelines and analytics tools.
- Collaborating with internal teams to enhance data infrastructure.
- Ensuring compliance with data governance and security policies.
2. Territory Business Lead (Channels Cluster, Kenya)
The Territory Business Lead will drive business growth by managing sales and distribution strategies within assigned territories. Key responsibilities include:
- Developing and executing territory sales plans to achieve revenue targets.
- Managing relationships with key stakeholders, including distributors and retailers.
- Monitoring market trends and competitor activities to identify business opportunities.
- Leading and motivating a sales team to deliver excellent results.
- Ensuring adherence to sales processes and company policies.
3. Fixed Service Fulfillment Lead (Fixed Network Solutions, Technology Division, Kenya)
The Fixed Service Fulfillment Lead will oversee the provisioning and activation of fixed network services to ensure seamless customer experience. Responsibilities include:
- Leading the fulfillment team in the timely provisioning of fixed network services.
- Monitoring and improving service delivery processes.
- Collaborating with cross-functional teams to enhance customer satisfaction.
- Addressing technical and operational challenges in service fulfillment.
- Ensuring compliance with industry regulations and company standards.
4. Fixed Service Experience Lead (Fixed Network Solutions, Technology Division, Kenya)
As a Fixed Service Experience Lead, you will be responsible for enhancing customer experience by ensuring high service quality and quick resolution of technical issues. Key duties include:
- Monitoring service performance and customer feedback.
- Implementing service improvement initiatives.
- Coordinating with technical teams to resolve network issues promptly.
- Developing and executing strategies to enhance customer satisfaction.
- Reporting on service experience metrics and key performance indicators (KPIs).
5. Senior Manager – Fixed Technical Support (Fixed Network Solutions, Technology Division, Kenya)
The Senior Manager – Fixed Technical Support will lead a team of technical experts to provide superior support for fixed network services. Key responsibilities include:
- Managing the fixed technical support team to ensure efficient issue resolution.
- Overseeing network troubleshooting and technical escalations.
- Collaborating with engineering teams to implement network improvements.
- Ensuring adherence to service-level agreements (SLAs) and industry best practices.
- Driving innovation and process optimization within technical support functions.
