Are you passionate about quality assurance and driving consistent product experiences in the energy and utilities industry? Do you have a solid background in engineering quality control and data-driven process improvement? If so, we invite you to explore a rewarding opportunity with a leading organization dedicated to innovation, excellence, and customer satisfaction.
We are currently seeking an experienced and highly motivated Quality Engineer Customer Quality & DQA to join our dynamic team based in Nairobi, Kenya. This full-time role offers the opportunity to work in a challenging yet fulfilling environment where your efforts will directly contribute to enhancing product reliability, customer satisfaction, and operational efficiency.
This article outlines the full job description and expectations of this pivotal role. Whether you are an industry veteran or seeking your next strategic move, this could be the opportunity you’ve been waiting for.
Position: Quality Engineer Customer Quality & DQA – Kenya
Location: Nairobi, Kenya
Job Type: Full-Time
Date Posted: 04/02/2025
Industry: Energy and Utilities
Work Experience Required: 4-5 years
City: Nairobi
State/Province: Nairobi City
Country: Kenya
Zip/Postal Code: 00100
Job Overview
As a Quality Engineer (Customer Quality & DQA), you will play a critical role in ensuring the delivery of high-quality products across markets. The ideal candidate will define, specify, monitor, and drive quality processes, from product inspection to systemic improvements, in collaboration with internal teams and external partners.
You will be responsible for ensuring that all products—whether imported, locally manufactured, or returned—meet the required quality and labeling standards. Your role will support the broader objective of providing a consistently positive customer experience and maintaining compliance with both internal standards and country-specific regulations.
Key Roles and Responsibilities
1. Quality Management
- Sample and visually inspect the quality of all imported and locally manufactured products.
- Monitor product quality across the supply chain, including stock in trade, products received, stored, and dispatched.
- Ensure that all dispatched products meet quality requirements and labeling aligns with national standards.
2. Product Analysis
- Conduct root cause analysis for customer returns and field defects.
- Prepare detailed analysis reports and ensure timely communication to manufacturers for necessary improvements.
- Follow through to ensure corrective measures are implemented promptly.
- Produce and share weekly and monthly analysis reports with the Product Quality & Engineering team.
3. Customer Feedback and Awareness
- Lead investigations into non-product related quality issues and customer education-related concerns.
- Identify systemic patterns and develop strategies to resolve recurring customer issues.
- Coordinate with relevant departments to disseminate knowledge and implement changes.
4. Project Management
- Identify key areas for improvement through data tracking.
- Propose and manage cross-functional quality improvement projects.
- Ensure the successful execution of projects to elevate quality standards across operations.
5. Data Management
- Establish and audit data accuracy within internal systems, focusing on product failure rate analysis.
- Continuously monitor field data to identify trends and flag potential failures.
- Ensure comprehensive, up-to-date information is available for timely corrective actions.
6. Auditing and Monitoring
- Conduct regular quality audits across local manufacturing processes and outputs.
- Evaluate service centers, warehouses, call centers, and other departments to verify adherence to pre-defined quality protocols.
- Recommend and enforce improvements to enhance customer satisfaction and compliance.
7. Training and Capacity Building
- Train internal teams and stakeholders across operating companies (OpCos) on quality improvement techniques.
- Provide coaching and mentorship for executing special quality drives and periodic improvement initiatives.
- Facilitate knowledge-sharing workshops and encourage best practices.
8. Safety Standards Compliance
- Enforce company-wide safety and quality standards during product storage and movement within warehouses.
- Coordinate adherence to safety protocols in in-house service/repair centers.
- Organize proper disposal of non-repairable goods in line with safety and environmental regulations.
9. Reporting and Documentation
- Prepare comprehensive weekly and monthly reports for Management Review Meetings (MRM).
- Identify and troubleshoot manufacturing process deviations.
- Maintain systems and infrastructure that support consistent, high-quality product delivery.
Key Performance Indicators (KPIs)
To evaluate performance in this role, the following KPIs will be used:
- Turnaround Time (TAT): Improve the speed of identifying issues, diagnosing data, and executing accurate containment and resolution actions.
- Product Defect Rate Improvement: Achieve measurable reductions in product defects across categories.
- Audit Effectiveness: Improve internal audit processes and implement actionable quality improvement plans.
Why Join Us?
This is more than just a job. It’s an opportunity to be part of a forward-thinking organization that values:
- Innovation in quality engineering
- Collaboration across cross-functional teams
- Commitment to customer excellence
- A culture of continuous improvement and learning
You’ll be working with experienced professionals in the energy sector and will gain exposure to both technical and strategic initiatives that shape product quality across the region.
How to Apply
If you are enthusiastic about driving quality excellence and meet the job requirements, we encourage you to apply for this position.
Apply Now
Be part of a team where your work makes a direct impact on the customer experience and the overall quality ecosystem. We look forward to welcoming a passionate professional who is ready to elevate product standards and contribute to our shared success.
