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Receptionist – Kisumu
Key Responsibilities:
- Greet and assist participants, visitors, and staff in a friendly and professional manner.
- Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
- Register study participants and update existing participants records accurately.
- Coordinate with clinical and research teams to ensure smooth clinic operations.
- Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
- Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.
Vacancy Requirements:
| # | Description. | Requirement Type |
|---|---|---|
| 1 | Diploma in Front Office or equivalent | Mandatory |
| 2 | Additional certification in office administration or related field | Added Advantage |
| 3 | •Excellent communication and interpersonal skills. | Mandatory |
| 4 | •Strong organizational and multitasking abilities. | Mandatory |
| 5 | •Computer literate | Mandatory |
| 6 | •Ability to maintain confidentiality and handle sensitive information. | Mandatory |
| 7 | •Basic knowledge of HIV prevention, including oral PrEP, is an advantage | Added Advantage |
| 8 | •Friendly, empathetic, and patient-centered approach. | Mandatory |
| 9 | •Ability to work in a fast-paced, research-focused environment | Mandatory |
