Visa Processing Officers Needed At Australian High Commission, Kenya

Roles available: Visa Processing Officers – LE 3; Senior Visa Processing Officers – LE 4

Expected vacancies: Multiple

Vacancy type: Ongoing (permanent) and non-ongoing roles

The roles

Applications are invited for visa processing officer positions, level 3 (LE3) and level 4 (LE4), at the Department of Home Affairs (Immigration and Border Protection section) at the Australian High Commission, Nairobi.

Both the LE3 Visa Processing Officers (VPO) and LE4 Senior Visa Processing Officers (SVPOs) work under the general direction of a manager to review, progress, assess, and finalise varying aspects of visa applications. LE4 Senior Visa Processing Officers (SVPOs) provide more specialised and skilled visa support to their Team Leader. They work more independently on special projects and can assist with more complex case management.

The key responsibilities of these positions include, but are not limited to:

Undertaking visa related casework. Applying the relevant legislation and policy to support lawful and fair decisions in accordance with the relevant guidelines and regulations
Working within stated service standards in a pressured environment, escalating sensitive and complex cases to senior staff in accordance with office protocols
Preparing moderately complex written documentation for visa applicants and client correspondence
Liaising with internal and external stakeholders on moderately complex operational and administrative matters
Preparing recommendations for senior staff based on research and well-established policy and practices
Maintaining records, including, but not limited to, client files and financial management
Organising and taking responsibility for own workload, working cooperatively and harmoniously to deliver services in accordance with the client service charter standards and program outcomes
Supporting risk management strategies and integrity standards in visa processing, including by maintaining knowledge of risk profiles and indicators in caseloads and reporting integrity concerns and trends
Investigating the integrity of documents and other information in connection with visa applications
Requesting and reviewing additional information to support visa applications
Working in a team environment, assist with team tasks and assist with training of new staff

Required qualifications/experience:

Strong written and oral English communication skills
Demonstrated sensitivity to the needs of clients from a variety of backgrounds and with varying demands. Such situations may include telephone interaction, interviews, liaison, and representation, preparing reports and correspondence
Demonstrated ability to respond and adapt to change. apply initiative, flexibility, and willingness to pursue continued improvement in the context of change within the organisation
Highly developed time management skills, both individually and as part of a team, and the ability to work effectively, cooperatively, and flexibly in a team environment to respond to priorities and meet deadlines
Demonstrated analytical skills with an ability to use multiple datasets and/or interpret and apply complex legislation and apply sound judgement in all cases
Proficiency in computer software applications including Microsoft Word and Excel, and the capacity to learn new systems

Desirable qualifications/experience:

Tertiary qualifications in a relevant field
Experience in an application processing environment

How to apply

For any application to be ELIGIBLE, and therefore considered, it must:

Be written in English.
Include a Resume (CV) and Statement of Claims. These must be combined into a single (1) .pdf format document (i.e., do not submit as two separate attachments). Links to/or files shared by OneDrive, Google Drive, Dropbox, or any other external repository location will not be considered.

Resume (CV) (maximum of two A4 pages) outlining previous relevant work experience and achievements. Please include the names and contact details (phone number and email addresses) of two referees that we have your consent to contact.
Statement of Claims (maximum of one A4 page) addressing each selection criterion below in. In addressing each criterion, please ensure that you provide example(s) based on previous experience to demonstrate your capability.
1. Understands – Provide an example when you have interpreted and applied legislation, policies, and procedures to make a decision;
2. Connects – Provide an example when you have demonstrated a high level of written and oral communication skills (using English) to effectively communicate with clients from diverse backgrounds;
3. Innovates – Describe a situation where you have shown initiative to improve workplace practices or processes.

Be submitted in one email to [email protected] with email subject name, ‘Application for LE3 and LE4 – [insert first name and last name]’. For example, Application for LE3 and LE4 – James Hannington. Note that there is no need to specify the position level in your application as successful applicants will be offered the position at the level that best match their qualifications and experiences.

Please also indicate in your application how you have heard about the vacancy, i.e., the High Commission website, Facebook, etc.

The closing date for applications is Tuesday 22^nd April 2025, 4.30pm (Nairobi Time).

Applicants shortlisted for interview will be required to demonstrate language skills and may also be asked to undertake a Work Sample Test.

Contract Conditions

Position:	Visa Processing Officer (VPO) – LE3	Senior Visa Processing Officer (SVPO) – LE4
Commencement salary:	Kes. 161,213.00 per month	Kes. 215,354.00 per month
Vacancy type:	Ongoing (permanent) and non-ongoing	Ongoing (permanent) and non-ongoing
Date of commencement:	To be confirmed	To be confirmed
Working hours:	Full time (37.5 hours per week)	Full time (37.5 hours per week)
Probationary Period:	Three months	Three months
Place of Work:	Australian High Commission, Nairobi, Kenya	Australian High Commission, Nairobi, Kenya

Employment will be subject to satisfactory medical and police/security checks. The actual start date will be confirmed following the outcome of the police/security checks, which will be carried out in Kenya.

It is the employees’ responsibility to obtain the relevant documents and ensure that they comply with immigration regulations that relate to their employment with the Australian High Commission in Kenya. Prospective applicants are advised to check to ensure they are authorised to work in Kenya.

Please note that only ELIGIBLE applications will be considered, and only short-listed candidates will be contacted for interview and provided with feedback on the selection process, on request.

Application Tips for Visa Processing Officer Roles

Before you submit your application for the Visa Processing Officer (LE3) or Senior Visa Processing Officer (LE4) positions at the Australian High Commission in Nairobi, these essential tips will help you distinguish yourself from other candidates. By following this advice, you can ensure your application catches the attention of HR managers and positions you as a strong contender for these rewarding roles.

For more details, click the link below

Application tips