The Australian High Commission in Nairobi, Kenya, is pleased to invite applications from suitably qualified and experienced individuals to join its Immigration and Border Protection section and Political and Economic Section. These exciting roles offer a chance to contribute to Australia’s diplomatic, visa, and public diplomacy efforts in East Africa.
This job advert article outlines three positions currently open for applications:
- Visa Processing Officer (LE3)
- Senior Visa Processing Officer (LE4)
- Senior Public Diplomacy Officer (LE5)
The roles are both ongoing (permanent) and non-ongoing, and selected candidates will be based at the Australian High Commission in Nairobi.
1. Visa Processing Officer (LE3)
Vacancy Type: Ongoing and Non-ongoing
Monthly Salary: KES 161,213.00
Location: Australian High Commission, Nairobi
Working Hours: Full-time (37.5 hours per week)
Probationary Period: Three months
Key Responsibilities:
- Perform visa-related casework, applying legislation and policies to ensure fair and lawful decisions.
- Process applications under tight service standards and escalate complex cases to senior staff.
- Prepare moderately complex documentation and communicate with clients.
- Maintain records such as client files and handle financial records responsibly.
- Collaborate with internal and external stakeholders to manage operational and administrative matters.
- Investigate the authenticity of documents and information related to visa applications.
- Review additional documentation provided by clients and ensure files meet integrity standards.
- Contribute to team tasks, assist with onboarding and training of new team members.
Required Qualifications/Experience:
- Proficiency in spoken and written English.
- Ability to communicate sensitively with clients from diverse backgrounds.
- Demonstrated adaptability, initiative, and flexibility in a dynamic environment.
- Strong time management skills and experience in team collaboration.
- Analytical ability with capacity to apply complex legislation and make sound judgments.
- Competency in Microsoft Office applications and aptitude for learning new systems.
Desirable Qualifications/Experience:
- Tertiary qualifications in a relevant field.
- Prior experience in an application processing environment.
2. Senior Visa Processing Officer (LE4)
Vacancy Type: Ongoing and Non-ongoing
Monthly Salary: KES 215,354.00
Location: Australian High Commission, Nairobi
Working Hours: Full-time (37.5 hours per week)
Probationary Period: Three months
Key Responsibilities:
- Review, assess, and finalise aspects of visa applications with minimal supervision.
- Handle complex case management and support specialised projects.
- Apply policy and legislative guidelines to make informed decisions on visa matters.
- Draft complex correspondence and engage with stakeholders at higher levels.
- Provide strategic recommendations based on comprehensive research and policies.
- Take leadership roles in maintaining team integrity and processing standards.
- Investigate potential risks and ensure compliance with integrity procedures.
- Train new team members and contribute to operational improvements.
Required Qualifications/Experience:
- As per LE3 qualifications and experience (noted above), with demonstrated capacity to manage more complex responsibilities and cases.
Desirable Qualifications/Experience:
- Tertiary education in a related field.
- Extensive experience in processing visa or similar applications.
Application Guidelines for LE3 and LE4 Positions
To be eligible, applications must meet the following criteria:
- Written in English.
- Include a combined Resume (CV) and Statement of Claims in one (1) PDF file. Documents sent via OneDrive, Google Drive, Dropbox or external links will not be accepted.
- Resume (maximum two A4 pages) should outline previous relevant experience and achievements and include contact details of two referees.
- Statement of Claims (maximum one A4 page) must address the following selection criteria:
- Understands – Example of applying legislation, policies, or procedures to make a decision.
- Connects – Example demonstrating strong written and verbal communication with diverse clients.
- Innovates – Example where you initiated workplace improvements.
Subject Line for Email Application:
“Application for LE3 and LE4 – [Your First Name and Last Name]”
(e.g., Application for LE3 and LE4 – James Hannington)
Send your application to:
[email protected]
Deadline for submission:
Tuesday 22 April 2025 at 4.30 PM Nairobi Time
Note: There is no need to specify which level (LE3 or LE4) you are applying for. Successful candidates will be appointed based on qualifications and experience.
3. Senior Public Diplomacy Officer (LE5)
Monthly Salary: KES 262,372.00
Vacancy Type: Ongoing
Location: Australian High Commission, Nairobi
Working Hours: Full-time (37.5 hours per week)
Probationary Period: Three months
About the Role:
As part of the Political and Economic Section of the Australian High Commission in Nairobi, the Senior Public Diplomacy Officer will lead and implement public diplomacy activities aimed at strengthening Australia’s presence and relationships across East Africa (Kenya, Somalia, Rwanda, Burundi, Uganda, and Tanzania).
Key Responsibilities:
- Plan, manage, and execute a variety of public diplomacy events and initiatives throughout East Africa.
- Develop a coordinated strategy for promoting Australia’s image through cultural, policy, and developmental initiatives.
- Create and manage content for the High Commission’s social media platforms and oversee campaigns.
- Manage relationships with media, event contractors, and public affairs contacts.
- Handle public diplomacy budgets, providing financial reports and mitigating expenditure risks.
- Liaise and coordinate with internal and external stakeholders, including representatives from diplomatic missions and DFAT partners.
- Assist in organising and planning high-level visits, ensuring thorough logistical support.
- Supervise contractors involved in social media and communications.
Required Qualifications/Experience:
- Strong background or qualifications in public affairs, cultural diplomacy, or event management.
- Demonstrated experience in planning large-scale functions or formal events.
- Proficiency in managing social media campaigns and using digital platforms effectively.
- Ability to coordinate multiple projects and prioritise workloads under pressure.
- Excellent interpersonal, communication, and organisational skills.
- Capacity to represent Australia’s interests with integrity and professionalism.
- Adaptability and initiative to develop and implement creative public diplomacy strategies.
How to Apply – Senior Public Diplomacy Officer (LE5)
Interested applicants should submit:
- A detailed CV, outlining your work experience and achievements.
- A cover letter, explaining your interest in the position and how you meet the selection criteria.
Email your application to:
[email protected]
Email subject:
Application for Senior Public Diplomacy Officer – LE5 – [Your Full Name]
Deadline for applications:
22 April 2025
Note: Late submissions will not be considered. Shortlisted candidates will undergo interviews, a written assessment, and probity checks.
Important Notes for All Applicants
- All positions are subject to satisfactory police and medical clearance.
- Selected applicants must have the legal right to work in Kenya.
- Only shortlisted candidates will be contacted and provided feedback upon request.
