AMREF Flying Doctors, Africa’s leading aero-medical service provider, is inviting applications for the position of Quality Officer based in Nairobi, Kenya. With a legacy rooted in rapid emergency medical evacuations and air ambulance services across the African continent, AMREF Flying Doctors has positioned itself as a leader in delivering critical care with speed, precision, and professionalism. Operating out of Wilson Airport and fully owned by Amref Health Africa—Africa’s premier health organization—AMREF Flying Doctors upholds a reputation for excellence through its fleet of dedicated ambulance aircraft and global reach.
Accredited for over 15 years by the European Aeromedical Institute (EURAMI), and a two-time winner of the prestigious ITIJ Air Ambulance Provider of the Year Award, AMREF Flying Doctors continues to raise the bar in aviation medical services. This vacancy offers an exciting opportunity to be part of a dynamic, 24-hour operation that is changing lives across continents.
More information about the organization is available at www.flydoc.org.
Position: Quality Officer
Location: Nairobi, Kenya
Employment Type: Full-time
Opportunity Type: Current Opening
Main Purpose of the Job
The Quality Officer provides technical and administrative support to the Quality Department, playing a key role in enhancing operational efficiency and ensuring compliance with both internal and regulatory quality standards. Reporting directly to the Head of Quality – AOC/Compliance, and indirectly to the Head of Quality – AMO, the Quality Officer is a vital link between the Quality Department and various units such as Operations, Maintenance, and Medical.
Job Description
Key Responsibilities
- Manage quality and compliance records and documentation in line with Kenya Civil Aviation Regulations (KCARs) and AMREF Flying Doctors’ internal quality standards.
- Distribute updated company manuals and amendments, ensuring consistent accuracy across all departments.
- Maintain a current Master List of all controlled documents and monitor manual libraries to confirm all documents and subscriptions are current.
- Assist in updating and managing quality-related records and documentation to meet compliance requirements.
- Contribute to the implementation of the organization’s Document Management System (DMS).
- Support the implementation of the AOC and AMO quality audit programs to ensure full compliance with regulatory and internal standards.
- Facilitate audits and reviews of company procedures, documents, and practices to identify and correct weaknesses or compliance risks.
- Manage and assess corrective action plans issued in response to audit findings and regulatory violations.
- Sensitize staff on quality processes, recent regulations, and internal protocols.
- Collect, compile, and present quality assurance/control data to the Head of Quality.
- Assist in organizing and conducting Quality Management Review Meetings and other quality-related forums.
- Foster a culture of continuous improvement and quality awareness within the organization.
- Ensure all aviation-related procedures incorporate civil aviation requirements as stipulated by regulatory bodies.
- Assist in following up on Kenya Civil Aviation Authority (KCAA) approval requests and ensure timely renewals.
- Monitor all KCAA approvals, licenses, and other relevant documents to prevent lapses in certification.
- Aid in preparing for third-party audits through meticulous planning and evidence collation.
- Perform any other work-related tasks as assigned by the supervisor.
Work Environment
- The position requires adaptability to a 24-hour operational environment.
- Candidates must be able to work effectively in both team settings and independently, often under time-sensitive conditions.
Qualifications and Competencies
Minimum Requirements
- Minimum of 3 years of consecutive work experience in the aviation industry.
- A technical qualification, preferably in flight operations or aircraft maintenance.
- At least 2 years of experience in a quality assurance or compliance role.
- Completion of a Quality Management Systems (QMS) course or an equivalent from a recognized institution.
- ICT proficiency.
Knowledge, Skills, and Competencies
- Strong knowledge of Kenya Civil Aviation Regulations (KCARs).
- Solid understanding of AOC/AMO operations and relevant regulatory frameworks.
- Proven experience working directly with KCAA.
- Excellent verbal and written communication skills.
- A positive safety mindset and commitment to quality.
- Exceptional analytical ability and attention to detail.
- Well-organized, dependable, and able to multitask in a high-demand setting.
- Capable of following precise instructions and maintaining documentation accuracy.
About AMREF Flying Doctors
Founded with a mission to support critical healthcare access across Africa and beyond, AMREF Flying Doctors is owned by Amref Health Africa and operates with humanitarian values at its core. With a unique ability to reach even the most remote corners of the continent and a longstanding partnership with international carriers and healthcare systems, the organization combines aviation and medicine for rapid, life-saving interventions.
Safeguarding and Ethical Commitment
AMREF Flying Doctors is committed to safeguarding the welfare of children, young people, and vulnerable adults. All staff are expected to adhere to the organization’s safeguarding policies and practices. The organization is also an equal opportunity employer and maintains a non-smoking environment.
Important Note: AMREF Flying Doctors does not require applicants to pay any fees at any stage of the recruitment process. No agents are authorized to collect fees on behalf of the organization. Official communications will always come from a @flydoc.org email address.
How to Apply
If you are passionate about contributing to Africa’s leading aero-medical and health solutions provider, submit your application no later than Monday, 21 April 2025.
Apply Now:
Visit the official AMREF Flying Doctors career portal at:
https://flydoc.org/career-opportunities/
or
Amref Health Africa’s website at:
https://amref.org/vacancies/
Ensure your application is complete and submitted before the deadline.
