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JOB DESCRIPTION
This position is responsible for integration of preventive and promotive services in healthcare provision, to ensure consistent delivery of high-quality cost-effective care, optimum health outcomes and excellent patient experience, in order to achieve profitable growth and health business client retention.
WELLNESS COORDINATOR
- Company: APA Insurance
- Location: Nairobi – Head Office
- Employment Type: Permanent
- Job Id: LzTbvCx2RV
- Date added: 07-Apr-2025
- Deadline: 14-Apr-2025
KEY PRIMARY RESPONSIBILITIES
- Support and coordinate the chronic disease management program model of care.
- Supporting APA Insurance staff and clients by coordinating wellness initiatives, health talks, e-shots and webinars
- Post-discharge follow-up for hospitalized/chronic disease patients and coordinating home-based care and enrolment into the program.
- Facilitate a database of statistics and analytics for tracking progress and efficacy of treatments and chronic disease program outcomes.
- Liaise with stakeholders in the coordination of care of clients with chronic diseases and cost management.
- Improve business retention by engaging & communicating disease awareness, health conferences and wellness initiatives.
- Support initiatives in the wellness loyalty programs like gyms.
- Analyse ailment reports for loss-making schemes and offer disease prevention interventions.
- Working with the Corporate Communication Department/IT team to support the online platforms for wellness initiatives.
- Supporting and interacting with clients, brokers and providers as needed, to resolve problems in a manner that is legal, ethical, and consistent with the principles of the policy.
- Participate in member education and training to clients on the various programs in the business.
- Administration and management of the wellness department and lead wellness team meetings.
- Facilitate integration of preventive and promotive services into healthcare provision.
- Any other duties assigned by management.
ACADEMIC QUALIFICATIONS
- Degree or Diploma in Clinical Studies (Nursing/Clinical Medicine) or any other related degree.
JOB SKILLS AND REQUIREMENTS
- Visionary Leadership
- Entrepreneurial Spirit
- Market Awareness
- Customer Focus
- Effective communication
- Continuous Innovation
- Ownership & Commitment
- Team Spirit
PROFESSIONAL QUALIFICATIONS
- A course in Health Education will be an added advantage.
- Basic Understanding of the Concepts of Insurance.
- Proficient in the use of Microsoft Office Suite and Packages.
EXPERIENCE
- At least 3 years’ relevant experience in a similar role.
