Department
Apr 21 2025
JOB PURPOSE
The Assistant Manager, Business Applications will be responsible for managing, supporting, and optimizing Business Applications. This role requires a deep understanding of banking products, hands-on technical expertise, and a strong ability to drive system enhancements that align with business needs. The ideal candidate will work closely with various stakeholders, including IT, operations, vendors, and business teams, to ensure seamless application performance and continuous improvement.
KEY RESPONSIBILITIES
- To ensure full availability (24/7) of all the Applications of Core unit in line with the IT policy, procedures, and the Bank’s strategic plan.
Application Management and Support
- Oversee and manage the core and non-core banking applications, ensuring stability, security, and efficiency.
- Troubleshoot and resolve application issues, ensuring minimal downtime and quick resolution of incidents.
- Coordinate with vendors and internal teams for issue resolution, patch updates, and version upgrades.
Systems Enhancements & Optimization
- Identify opportunities to improve banking applications to enhance user experience and operational efficiency.
- Implement system enhancements based on business and regulatory requirements.
- Work on performance tuning, optimization, and automation of manual processes.
Technical Expertise & Development
- Ensure seamless integration of banking applications with other enterprise systems.
- Conduct root cause analysis and proactively address potential issues before they impact business operations.
- Support the development and testing of new features, APIs, and interfaces for banking solutions.
Project Management & Stakeholder Management
- Collaborate with business units, IT teams, and third-party vendors to manage project lifecycles.
- Participate in business requirement gathering and ensure timely execution of projects.
- Assist in regulatory and audit compliance related to banking applications.
Security and Compliance
- Ensure all applications adhere to security best practices and comply with regulatory requirements.
- Participate in IT risk assessments and security audits, ensuring appropriate controls are in place.
KEY RELATIONSHIPS
Direct Reports to this Position:
- Senior Officer and Officer – Business Applications
Customers of this Position:
- All Departments in the Bank.
KEY QUALIFICATIONS AND COMPETENCES
- Education, Knowledge, skills and Experience required for this Role
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 5+ years of experience in managing business applications, preferably within the banking/financial sector.
- Strong knowledge of banking systems, middleware solutions, and digital banking applications.
- Proficiency in SQL, Oracle database management, APIs, and system integrations.
- Experience working with Oracle Flexcube banking applications.
- Hands-on experience with IT service management frameworks (ITIL) is an added advantage.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
- Good knowledge of financial/accounting principles and Banking Operation
- Fluency in spoken and written English
- Good integrity, positive attitude, helpful, high commitment, competence and motivation
Competencies required for this Role
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Proactive, detail-oriented, and highly organized.
- Ability to work independently and collaboratively in a fast-paced environment.
