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Location: Nairobi & Mombasa
Job Purpose
Provide timely, friendly, and error-free services to all customers to meet their needs by achieving the assigned sales and service objectives/standards within the established time frame.
Key Responsibilities
Business Growth
- Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, cross-selling and referrals.
- Migrate customer transactions from the branches to low-cost electronic channels to lower Branch Operational costs.
Customer Service
- Provide customers with competent, timely and error-free services in account opening and account management (Assets & Liability products, after sales etc.) to ensure high levels of service and customer satisfaction
- Consistently meet and exceed service standards set for the customer services.
- Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from potential customers through interaction and dissemination of product and service information.
Service Quality & Business Operations Control
- Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
- Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.
Internal Process
- To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
- To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).
- Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.
- Responsible of custodianship of securities as assigned by the Branch Manger
Training & Development
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.
- Maintain effective relationships with supervisors and peers and provide support whenever it is required.
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Job Specification
| Education | Minimum Bachelor’s degree |
| Training Skills | Commercial Market knowledge Relevant Product Knowledge Computer skills |
| Work Experience | Minimum 2 years’ Banking experience in a similar role |
| Competencies | Good communication & interpersonal skills Selling / cross selling Skills Team Orientation Understanding of Sharia Banking principles will be an added advantage. |
How to apply:
Please send your CV and cover letter to [email protected] by Wednesday, 16th April 2025, Quoting Officer – Sales and Service as the Subject of the email application.
