Head, Process Digitization Tribe
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Innovation Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The role holder will be responsible for driving the digital transformation of core back-office and business processes by leveraging cutting-edge technologies and agile methodologies. This role focuses on process automation, efficiency improvement, and enhancing the customer experience through digitization initiatives. The role involves guiding cross-functional teams to deliver innovative, scalable, and customer-centric solutions while fostering a culture of continuous improvement and agile execution.
Deadline: 2025-04-21
Category: Innovation
Subsidiary: HFC
Principle Accountabilities
- Define and communicate a clear vision and strategy for the Process Digitization.
- Align tribe initiatives with the organization’s digital transformation and innovation goals.
- Develop a roadmap for process digitization, prioritizing key areas with the greatest impact.
- Lead the digitization and automation of core business processes to enhance efficiency and customer satisfaction.
- Implement data-driven decision-making to optimize processes and reduce operational bottlenecks.
- Ensure seamless integration of digital solutions with existing systems and platforms.
- Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
- Establish and manage strategic partnerships that enhance distribution and service delivery.
- Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
- Lead and develop a high-performing team, including scrum masters and product owners.
- Foster a culture of innovation, collaboration, and agile execution.
- Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.
Key Competencies and Skills
- Proven track record of leading agile teams and delivering successful digital solutions.
- Strong knowledge of process automation tools, digital platforms, and emerging technologies.
- Experience in leading multi-disciplinary teams, including Product Owners and Scrum Masters.
- Demonstrated ability to strategize and execute large-scale digital transformation initiatives.
Minimum Qualifications, Knowledge and Experience
Experience, Academic & Professional Qualifications
- Bachelor’s degree in Business, IT, Computer Science, or a related field (Master’s degree preferred).
- 10+ years of experience in digital transformation, process optimization, or product management.
- Expertise in Agile frameworks (Scrum, Kanban),Lean methodologies and design thinking.
