Role Purpose
The job holder will be responsible for supporting the smooth functioning of bancassurance operations. This role focuses on ensuring efficient administrative and operational processes, managing relationships
with our partners and facilitating the delivery of bancassurance products and services to customers.
Key Responsibilities
Operational
I. Policy Administration: coordinate the bancassurance policy administrative tasks, including policy issuance, renewal invitation, endorsements, and reimbursement.
II. Customer Service: Provide support to customers regarding their bancassurance policies, addressing inquiries, resolving issues relating to the various customer touch points.
III. Process Improvement: Identify opportunities to streamline processes, enhance efficiency, and improve the overall effectiveness of bancassurance operations. Spearhead continuous process automation and innovation.
IV. Generate accurate portfolio performance reports including claims experience regularly.
V. Prepare and share bancassurance distribution network production and Turn Around Time reports.
VI. Analyze data to derive insights that inform bancassurance decision-making and strategic planning.
VII. External stakeholder management: Build and maintain positive relationships with bancassurance strategic partners to drive revenue growth.
VIII. Interdepartmental collaboration: Develop strong interdepartmental relationships to guarantee excellent customer experience.
