Kenya
Job Description
Description
Reporting to the Principal Engineer- IP Support, the position holder will provide leadership in fault resolution, configuration, quality assurance, software management, system integration, testing in IP CORE network Domain.
Key Responsibilities
- E-2-E SRv6 (IPCORE & IPRAN), BNG, Firewalls and Enterprise Core Network support.
- Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
- Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
- Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process
- Effective implementation and planning of change requests in IPCORE network to ensure no unplanned incidents due to change
- Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC
- Active participation and resolution of quality related cases
- Resolution of all identified issues on NMS within 8 hours from detection
- All the IPCORE services are implemented with 100% accuracy on availability targets
- Overall IPCORE Network Elements availability and reliability of greater than 99.99% in a year
- All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups
- Optimize IPCORE network to improve resiliency.
- Check and ensure that SRV6 network controllers are implementing network policies well
- Participate in development of high- and low-level designs (HLD&LLD) of new IPCORE systems
- Carry out acceptance tests, commission and integrate new IP core devices
Qualifications
- BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
- Thorough Knowledge in IP network performance monitoring and optimization tools
- Trouble shooting and problem-solving skills
- Working knowledge of process improvement practices
- Certifications in Networking (CCIE /HCIE certifications or equivalent)
- Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.
Responsibilities
Key Responsibilities
- E-2-E SRv6 (IPCORE & IPRAN), BNG, Firewalls and Enterprise Core Network support.
- Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
- Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
- Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process
- Effective implementation and planning of change requests in IPCORE network to ensure no unplanned incidents due to change
- Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC
- Active participation and resolution of quality related cases
- Resolution of all identified issues on NMS within 8 hours from detection
- All the IPCORE services are implemented with 100% accuracy on availability targets
- Overall IPCORE Network Elements availability and reliability of greater than 99.99% in a year
- All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups
- Optimize IPCORE network to improve resiliency.
- Check and ensure that SRV6 network controllers are implementing network policies well
- Participate in development of high- and low-level designs (HLD&LLD) of new IPCORE systems
- Carry out acceptance tests, commission and integrate new IP core devices
Qualifications
Qualifications
- BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
- Thorough Knowledge in IP network performance monitoring and optimization tools
- Trouble shooting and problem-solving skills
- Working knowledge of process improvement practices
- Certifications in Networking (CCIE /HCIE certifications or equivalent)
- Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
About the Team
We are the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. To achieve all this, we are ever-reliant on our competent and dependable staff who make it possible for us to achieve greater heights for our customers.
