Quality Officer
- Nairobi, Kenya
- Full-time
- Opportunity Type: Current Opening
Company Description
AMREF Flying Doctors is the leading aero-medical provider in Africa. Based in Nairobi, Kenya, at Wilson Airport, AMREF Flying Doctors provides air evacuation services in medical emergencies as well as air ambulance transfers between medical facilities.
Patients can also be repatriated to Europe, Asia, and North America by air ambulance jet or a medical escort provided on commercial carriers. With a fleet of five fully-owned dedicated ambulance aircraft, patients can be evacuated from anywhere on the African continent to anywhere in the world.
Owned by Amref Health Africa, the leading health organization in Africa, AMREF Flying Doctors plays an instrumental role in advancing Amref Health Africa’s enduring commitment to achieving lasting health change in Africa.
AMREF Flying Doctors is in its 15th year of accreditation by the European Aeromedical Institute (EURAMI) and has twice been a recipient of the ITIJ Air Ambulance Provider of the Year Award. More information is available at www.flydoc.org.
MAIN JOB PURPOSE
The main purpose of the job is to provide technical and administrative support to the Quality Department to improve efficiency and effectiveness. The Quality Officer reports directly to the Head of Quality – AOC/Compliance and indirectly to the Head of Quality – AMO on matters relating to the AMO quality. The Quality Officer will maintain a close liaison with the Operations, Maintenance and Medical Departments to ensure quality objectives are met.
Job Description
- Management of quality and compliance records and documentation in line with KCARs and company quality standards;
- Facilitate the effective distribution of company manuals and amendments to ensure that all manuals are up to date;
- Maintain the current Master List of all controlled manuals and documents in the company and periodically monitor the libraries to ensure that all manuals, publications and subscriptions are up to date;
- Provide support in the review, update and effective management of quality-related records and documentation;
- Provide support in the implementation of the company’s document management system;
- Provide support in the implementation of the AOC and AMO quality audit programs to ensure compliance with company and regulatory standards;
- Provide support in the periodic review and audit of company procedures, practices, and documents to identify and address possible weaknesses, gaps or risks and to ensure effective compliance;
- Create, manage and assess the effectiveness of corrective action plans issued in response to audit findings and compliance violations;
- Provide support in staff sensitization regarding quality and the latest regulations and processes;
- Collect, collate, document and summarize quality control/quality assurance data and trends for the attention of the Head of Quality;
- Provide support in the planning and implementation of the Quality Management Review Meetings and other quality meetings in the company;
- Promote a strong quality culture within the organization;
- Provide support in ensuring that civil aviation requirements are consistently incorporated into company aviation processes and procedures;
- Assist in the follow up of KCAA approval requests;
- Monitor and track currencies of all KCAA approvals and other relevant documents/certificates to ensure that they remain up-to-date;
- Assist in the preparation for third party audits including planning and evidence gathering;
- Perform other work related duties as may be assigned.
Qualifications
- A minimum of 3 years’ consecutive work experience in the aviation industry;
- A technical qualification, particularly in the field of flight operations or aircraft maintenance;
- A minimum two years’ experience in the quality assurance or compliance-related role;
- Completed a Quality Management Systems (QMS) course or equivalent from a recognized institution.
- ICT proficiency.
Knowledge, Skills and Competencies
- Good knowledge of KCARs;
- Good understanding of AOC/AMO operations and regulatory requirements including experience. working directly with KCAA;
- Good verbal and written communication skills;
- Positive safety mind-set;
- Analytical and attention to detail;
- Ability to work in a dynamic team as well as independently;
- Ability to accurately follow instructions and highly organized;
- Ability to multi-task with flexibility.
Work environment
- AMREF Flying Doctors has a 24-hour work environment due to the nature of operations.
Additional Information
If you have the passion to contribute to the leading Aero-medical and Health solutions provider, submit your application by Monday, 21 April 2025. Please visit AMREF Flying Doctors website at https://flydoc.org/career-opportunities/ or Amref Health Africa website at https://amref.org/vacancies/ to view job details and requirements
Duly note that AMREF Flying Doctors does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although AMREF Flying Doctors may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from AMREF Flying Doctors will arrive from a @flydoc.org address.
AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. AMREF Flying Doctors is an equal opportunity employer and has a non-smoking environment policy.
