Bancassurance Operations Officer
We currently have an exciting career opportunity for a Bancassurance Operations Officer, Corporate within Jubilee Health Insurance Limited. The position holder will report to the Assistant Manager, Intermediary Operations and will be based at our Head Office in Nairobi.
Key Skills and Competencies
I. Strong ability to manage and meet turnaround times (TATs) across multiple deliverables such
as policy issuance, renewals, reimbursements, and reporting.
II. Thorough knowledge of regulatory requirements, particularly in ensuring 100% KYC compliance
for intermediaries.
III. Proficiency in reconciling premium payment records and interpreting financial data with
accuracy.
IV. The ability to monitor and maintain targeted loss ratios and track performance metrics such as
Net Promoter Scores (NPS).
V. Demonstrated ability to deliver excellent service and improve customer and intermediary
satisfaction.
VI. Experience in automating operational trackers and improving workflow efficiency across
bancassurance processes.
VII. Familiarity with chronic condition management programs (e.g., LMP enrolment), especially in a
bancassurance setting.
Academic Qualifications
I. A Bachelor’s degree in a Business-related course
II. Insurance Professional qualification
III. Advanced data analytics
