Join Our Dynamic Team – Explore Multiple Career Opportunities Across Diverse Functions
Are you ready to take the next big step in your professional journey? We are currently inviting applications from qualified and experienced professionals for several exciting positions across our departments. These roles offer a unique opportunity to work with a forward-thinking organization that champions innovation, operational excellence, and impactful growth in the digital finance and banking sector.
We’re looking for passionate individuals to join our team in positions ranging from technology and operations to commercial and risk advisory. Whether you’re an experienced manager, a systems specialist, or an IT professional ready to lead, there’s a place for you in our dynamic workforce.
Below is a breakdown of the available roles, including job descriptions and functional departments.
1. Manager, IT Retail Support
Department: Technology & Operations
Reporting To: Senior Manager – Retail Channels Support
Job Description:
The Manager, IT Retail Support will be responsible for ensuring smooth operations and support across retail banking channels. The successful candidate will provide frontline and backend technical support to enhance customer experience and ensure system uptime.
Key Responsibilities:
- Coordinate and manage IT support for retail branches and digital platforms
- Troubleshoot and resolve retail channel issues promptly
- Liaise with system vendors and internal teams for timely resolutions
- Monitor system performance and ensure availability
- Drive automation and innovation in retail support systems
2. Systems Administrator
Department: Technology and Operations
Reporting To: Data Center Senior Manager
Job Description:
The Systems Administrator will manage and maintain the organization’s server infrastructure and ensure data center availability. This role demands high technical acumen in server and network administration.
Key Responsibilities:
- Install, configure, and maintain enterprise systems
- Monitor server performance and capacity planning
- Implement backup and recovery processes
- Ensure compliance with IT security protocols
- Conduct regular system upgrades and patch management
3. Specialist, Robotics Process Automation
Department: Digital Business – Operations
Reporting To: IT Platform Monitoring & Process Automation Senior Manager
Job Description:
The RPA Specialist will be tasked with designing and implementing automation workflows to streamline business operations. This role is vital in driving efficiency and reducing manual effort in repetitive processes.
Key Responsibilities:
- Design, develop, and deploy RPA bots across departments
- Identify opportunities for process automation
- Collaborate with stakeholders to understand requirements
- Monitor performance of deployed bots and implement improvements
- Ensure compliance with automation and governance standards
4. Head, IT Platform Operations
Department: LOOP DFS
Reporting To: Chief Operating Officer
Job Description:
The Head of IT Platform Operations will lead the technology infrastructure operations supporting the LOOP DFS ecosystem. This is a strategic role that ensures the high performance, availability, and scalability of platforms.
Key Responsibilities:
- Develop and implement platform operation strategies
- Oversee infrastructure deployment and maintenance
- Ensure seamless operations and uptime across IT platforms
- Manage vendor relationships and service-level agreements
- Foster continuous improvement and innovation in IT operations
5. Financial Risk Analyst, Advisory Services
Department: Financial Risk Management
Reporting To: Advisory Services Senior Manager
Job Description:
The Financial Risk Analyst will be responsible for conducting risk assessments, financial analysis, and advisory services to support client engagements and internal decision-making.
Key Responsibilities:
- Analyze financial and operational risk metrics
- Prepare risk models and scenario simulations
- Provide advisory insights for decision-making
- Collaborate with stakeholders to develop risk mitigation strategies
- Ensure regulatory compliance in risk practices
6. Value Chain Finance Consultant
Department: Commercial – LOOP DFS
Reporting To: Head of Ecosystem
Job Description:
This role involves developing and implementing value chain financing strategies that support smallholder farmers, SMEs, and cooperatives within the LOOP DFS ecosystem.
Key Responsibilities:
- Map out value chains and assess financial gaps
- Structure tailored financial solutions
- Engage ecosystem partners including suppliers and buyers
- Facilitate access to credit and digital financial services
- Monitor and report impact metrics
7. Head of Loop Payments Business
Department: LOOP DFS
Reporting To: Chief Commercial Officer
Job Description:
The Head of Loop Payments Business will spearhead the strategic direction and expansion of the payments portfolio. This is a key commercial leadership position with responsibility for driving revenue growth and market penetration.
Key Responsibilities:
- Develop payment strategies and offerings
- Drive partnerships with financial institutions and aggregators
- Oversee product development and go-to-market activities
- Monitor performance and ensure compliance with industry regulations
- Innovate to stay ahead of fintech trends
8. Growth Manager, Merchant
Department: Commercial
Reporting To: Head of Payments Business
Job Description:
The Growth Manager, Merchant will focus on onboarding and scaling the merchant ecosystem. This involves working closely with product, sales, and support teams to drive merchant adoption and transaction volumes.
Key Responsibilities:
- Identify and onboard strategic merchants
- Develop merchant engagement plans
- Track and analyze growth KPIs
- Support integration and training for new merchants
- Build strong relationships and feedback loops with partners
9. Specialist, IT Platform Support Operations
Department: Digital Business
Reporting To: IT Platform Support Operations Senior Manager
Job Description:
This role ensures the smooth operation of IT platforms through proactive support, issue resolution, and system optimization. The specialist will serve as the key point of contact for technical support and maintenance.
Key Responsibilities:
- Monitor and troubleshoot platform performance issues
- Coordinate incident management and root cause analysis
- Work closely with development and infrastructure teams
- Maintain knowledge base and documentation for platform operations
- Participate in capacity planning and scaling
How to Apply
To explore any of the roles above, please refer to the attached PDF for more details on job functions, expectations, and the recruitment process. Each position offers a competitive package, a dynamic work environment, and an opportunity to make a real difference.
