Are you passionate about marketing, customer service, and business growth? Do you thrive in a fast-paced environment where your communication and people skills are critical to success? If so, County Sacco Society Ltd is offering you an exciting opportunity to join its vibrant team and contribute to shaping the future of cooperative financial services.
This job advert provides detailed insights into the role, responsibilities, and expectations for the position of Sales and Marketing Officer. If you meet the criteria and are excited to make an impact, we welcome you to apply.
About County Sacco Society Ltd
County Sacco Society Ltd is a leading and reputable financial cooperative society based in Runyenjes, Embu County. The Sacco is committed to empowering members through savings mobilization and provision of affordable and accessible financial products. In its mission to grow and serve its members better, the Sacco seeks dynamic and motivated professionals who share in its vision of transforming lives through financial inclusion.
To this end, the Sacco is seeking to recruit a competent individual for the following position:
Position: Sales and Marketing Officer
Location: Runyenjes, Embu County
Job Type: Full-Time
Application Deadline: 21st April 2025
Reports To: The Human Resource Manager
Job Summary
The Sales and Marketing Officer will be tasked with the responsibility of driving business growth through recruitment of new members, promotion of Sacco products and services, and development of marketing strategies that enhance brand visibility and competitiveness. The position holder will also be responsible for member education, customer care, relationship management, and the retention and expansion of the existing client base.
This role is ideal for a results-oriented, creative, and customer-focused individual with an ability to execute multiple tasks and build lasting client relationships.
Key Duties and Responsibilities
The responsibilities of the Sales and Marketing Officer are categorized into four key areas:
I. Customer Service and Care
- Handle members’ inquiries and complaints within the scope of office authority, ensuring swift resolution and member satisfaction.
- Educate members on Sacco operations, policy changes, and new product offerings to ensure informed decision-making.
- Initiate the creation and periodic review of the Sacco’s customer service charter to ensure alignment with member expectations and service excellence standards.
II. Selling and Membership Recruitment
- Actively promote and sell all Sacco products and services to prospective and existing members.
- Prepare and deliver persuasive product presentations to individuals, groups, and organizations.
- Identify and recruit new members to grow the Sacco’s membership base and market penetration.
III. Marketing and Brand Promotion
- Consistently seek new business opportunities and untapped markets to support revenue growth.
- Implement approved marketing strategies and campaigns aimed at enhancing the Sacco’s market share.
- Design and execute an annual strategic marketing plan aligned with the Sacco’s goals of growth, visibility, and service delivery.
- Participate in trade fairs, exhibitions, marketing promotions, roadshows, and any other public engagement events organized by or in partnership with the Sacco.
- Provide post-event reports and marketing activity feedback for internal analysis and strategic planning.
IV. Relationship Management
- Build, maintain, and nurture effective relationships with members to encourage loyalty, trust, and continuous business.
- Educate members about the Sacco’s operations, products, and changes in policy or regulation that affect them.
- Conduct field visits to gather member feedback, handle concerns, and strengthen community engagement.
- Actively manage the Sacco’s corporate image and uphold its reputation across all points of contact.
- Safeguard the integrity of the Sacco’s brand in all marketing and customer-facing efforts.
Skills and Personal Attributes
While qualifications are specified, successful candidates for this role should demonstrate:
- A proactive approach to customer service and business development.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- High integrity, professionalism, and attention to detail.
- Excellent organizational and time management skills.
- Familiarity with marketing tools, techniques, and reporting.
Educational Requirements
- Diploma in Marketing, Business, or any other related field.
Note: Only qualifications provided have been listed. Candidates are advised to ensure they meet this minimum requirement before applying.
Why Join County Sacco Society Ltd?
At County Sacco, you’ll be joining a team committed to innovation, service excellence, and financial empowerment of the community. Working with the Sacco provides a unique opportunity to grow professionally, interact with members at the grassroots, and contribute to financial inclusion across Embu and beyond.
Whether you’re experienced in cooperative marketing or just starting your journey in sales and client relationship management, this is a platform that offers support, training, and room for advancement.
How to Apply
If you are qualified and seeking an exciting new challenge, we encourage you to apply.
Application Process:
- Visit the Sacco’s official careers page:
www.countysacco.com/careers - Submit your application no later than 21st April 2025.
- Ensure your application letter is addressed to:
THE HUMAN RESOURCE MANAGER
County Sacco Society Ltd
P.O. Box 21-60103
Runyenjes-Embu
Apply Now
through the careers portal. Only shortlisted candidates will be contacted.
