Head, Value Added Services Tribe
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Innovation Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The role holder will be responsible for developing and delivering user-centric digital solutions that enhance customer experience and drive business value. This role will focus on building innovative value-added services, including digital onboarding portals, ERP systems for customers, and other strategic solutions that meet evolving customer needs. He/ She will lead a dynamic team comprising product owners and scrum masters.
Deadline: 2025-04-21
Category: Innovation
Subsidiary: HFC
Principle Accountabilities
- Develop and communicate a clear vision and strategy for the Value Added Services Tribe.
- Align tribe initiatives with the organization’s innovation and customer engagement strategies.
- Prioritize the development of high-impact customer centric digital solutions.
- Oversee the creation of ERP solutions tailored to business customers, enabling streamlined operations and efficiency.
- Identify opportunities to introduce new value-added services that address customer pain points and foster loyalty.
- Incorporate customer feedback and market insights into the continuous improvement of VAS products.
- Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
- Establish and manage strategic partnerships that enhance distribution and service delivery.
- Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
- Lead and develop a high-performing team, including scrum masters and product owners.
- Foster a culture of innovation, collaboration, and agile execution.
- Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.
Key Competencies and Skills
- Strong leadership, analytical, and strategic thinking skills.
- Expertise in Agile methodologies, digital solutions, and product management.
- Deep understanding of customer behavior, market trends, and data-driven decision-making.
- Experience driving digital adoption, automation, and omnichannel strategies.
Minimum Qualifications, Knowledge and Experience
- Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred).
- 10+ years of experience in business channels, digital transformation, sales, or distribution management.
- Strong background in Agile execution, with experience leading teams of Scrum Masters and Product Owners.
- Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.
