Job Description
Description
Reporting to the Technical Team Lead – Core Network Manager- Voice, the individual is responsible for providing 2nd level support for Core Network Voice services and systems.
This role involves 2nd level incident and problem management on Core Network services and infrastructure (including MSSs, MGWs, STP, DRA, IMS & Cloud Infrastructure, Routers and Switches) as well as other systems that host voice services. The individual is expected to handle assigned Incidents, execute planned network changes, manage preventive maintenance tasks for the assigned systems, support voice network project activities to ensure they adhere to required standards, maintain inventory of all voice system assets.
Also required is ability to interface and network with other business units to ensure customer facing issues are dealt with in a timely and acceptable manner with appropriate responses to queries replied in good time. The individual should ensure quality of the voice network is maintained at acceptable agreed values and take necessary steps to correct in case of any deviation or degradation.
Key Responsibilities
- Analyzing the NE logs, carrying out Database Audits, Troubleshooting and solving of arising voice network incidents
- Solution of all issues affecting customers on voice network thereby assuring the ability to call and be called and also to be able to send and receive text messages in reference to Core Voice Systems
- Providing workable and permanent technical solutions to reduce the downtime and repeat failures of Core systems
- Ensuring incidences are resolved or escalated to the relevant vendor as per the applicable SLA.
- Providing feedback on customer impacting queries to all relevant stakeholders within the Core ecosystem and relevant business units
- Perform user management audits on Core network systems within the purview of Core Support Team
- Ability to write relevant reports on any aspect of Core voice systems including performance, root cause analysis and interpretation and presentation of the same data in different forums
- Ensure all Core systems are backed up according to regular schedules and have all systems have a Business Continuity Plan
- Continuously improve Preventive Maintenance tools and methods to meet required standards.
- Perform configuration changes on Network elements and perform necessary upgrades.
- Provisioning of new core network elements into the network and related services
- Scheduling automated tasks to meet service requirements
- Ensuring changes are least disruptive and change objectives are met.
- Work with other support teams, contractors and vendors in services integrations and management
- Ensure proper documentation after acceptance of new systems and network elements in the Core ecosystem
- Keeping a log of all changes carried out on Core systems
- Carry out Audits and keep records on assets hosted on Core systems
- Plan, Schedule and Execute business continuity management tests and activities on all Core systems
Qualifications
- Bachelor’s degree in computer science, IT, Electrical Engineering, Telecommunications or related IT field.
- Knowledge in Core Network Systems including IMS, CS, PS and SDM.
- Understanding of VoLTE, VoBB, CS and PS interfaces and protocols.
- Knowledge in scripting or programming language.
- Cloud certification will an added advantage.
- CCNA or related certification will be added advantage.
- Good report writing skills.
- Good communication and collaborative skills.
- Strong sense of integrity, responsibility and initiative.
- Self-organized, able to prioritize and execute multiple tasks efficiently.
Responsibilities
Key Responsibilities
- Analyzing the NE logs, carrying out Database Audits, Troubleshooting and solving of arising voice network incidents
- Solution of all issues affecting customers on voice network thereby assuring the ability to call and be called and also to be able to send and receive text messages in reference to Core Voice Systems
- Providing workable and permanent technical solutions to reduce the downtime and repeat failures of Core systems
- Ensuring incidences are resolved or escalated to the relevant vendor as per the applicable SLA.
- Providing feedback on customer impacting queries to all relevant stakeholders within the Core ecosystem and relevant business units
- Perform user management audits on Core network systems within the purview of Core Support Team
- Ability to write relevant reports on any aspect of Core voice systems including performance, root cause analysis and interpretation and presentation of the same data in different forums
- Ensure all Core systems are backed up according to regular schedules and have all systems have a Business Continuity Plan
- Continuously improve Preventive Maintenance tools and methods to meet required standards.
- Perform configuration changes on Network elements and perform necessary upgrades.
- Provisioning of new core network elements into the network and related services
- Scheduling automated tasks to meet service requirements
- Ensuring changes are least disruptive and change objectives are met.
- Work with other support teams, contractors and vendors in services integrations and management
- Ensure proper documentation after acceptance of new systems and network elements in the Core ecosystem
- Keeping a log of all changes carried out on Core systems
- Carry out Audits and keep records on assets hosted on Core systems
- Plan, Schedule and Execute business continuity management tests and activities on all Core systems
Qualifications
Qualifications
- Bachelor’s degree in computer science, IT, Electrical Engineering, Telecommunications or related IT field.
- Knowledge in Core Network Systems including IMS, CS, PS and SDM.
- Understanding of VoLTE, VoBB, CS and PS interfaces and protocols.
- Knowledge in scripting or programming language.
- Cloud certification will an added advantage.
- CCNA or related certification will be added advantage.
- Good report writing skills.
- Good communication and collaborative skills.
- Strong sense of integrity, responsibility and initiative.
- Self-organized, able to prioritize and execute multiple tasks efficiently.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
