Jubilee Insurance Need Bancassurance Operations Officer

We currently have an exciting career opportunity for a Bancassurance Operations Officer, Corporate within Jubilee Health Insurance Limited. The position holder will report to the Assistant Manager, Intermediary Operations and will be based at our Head Office in Nairobi.

Key Responsibilities

1. Operational
   I. Policy Administration: coordinate the bancassurance policy administrative tasks, including
   policy issuance, renewal invitation, endorsements, and reimbursement.
   II. Customer Service: Provide support to customers regarding their bancassurance policies,
   addressing inquiries, resolving issues relating to the various customer touch points.
   III. Process Improvement: Identify opportunities to streamline processes, enhance efficiency,
   and improve the overall effectiveness of bancassurance operations. Spearhead continuous
   process automation and innovation.
   IV. Generate accurate portfolio performance reports including claims experience regularly.
   V. Prepare and share bancassurance distribution network production and Turn Around Time
   reports.
   VI. Analyze data to derive insights that inform bancassurance decision-making and strategic
   planning.
   VII. External stakeholder management: Build and maintain positive relationships with
   bancassurance strategic partners to drive revenue growth.
   VIII. Interdepartmental collaboration: Develop strong interdepartmental relationships to
   guarantee excellent customer experience

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