Purpose for the Job
To provide support and guidance in the deployment, maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues
Duties and Responsibilities
i. Receive issues and log in the issues.
ii. First line support.
iii. Escalate issues to specialist areas.
iv. Track issues/monitor and track resolution of issues up to closure.
v. Generate progress reports.
vi. Troubleshooting and second line support.
vii. ICT communication to users.
Minimum Academic, Professional Qualifications and Experience
i. Diploma in Information Technology or related field form a recognized institution.
ii. Cisco Certified Network Associate (CCNA) or Microsoft Certified Engineer (MCSE).
iii. Meets provision of chapter six of the Constitution.
HOW TO APPLY
A. Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all certificates & relevant testimonials.
B. Successful candidates shall be required to obtain and submit valid copies of the following documents before an offer is made.
i. Certificate of Good Conduct from the Directorate of Criminal investigations (CID)
ii. Clearance Certificate from the Higher Education Loans Board (HELB)
iii. Tax Compliance Certificate from Kenya Revenue Authority (KRA)
iv. Clearance form from the Ethics & Anti-corruption Authority (EACC)
v. Clearance certificate from a recognized Credit Reference Bureau (CRB)
C. Visit: www.kentrade.go.ke
From there, you will be directed to the e-recruitment portal where you can:
i. Create a user account
ii. Create your profile – Edit your profile if you already have an account.
◼ The information on the profile is split into tabs that the user must fill out before submitting a job application which includes the following:
i. Biodata – General information about the applicant
ii. Academic qualifications – attach certificates
iii. Professional qualifications – attach certificates
iv. Employment history – Record of previous employers
v. Referees
vi. Attach application letter, CV
vii. Input current and expected salary
viii. Submit application
ix. Click My Applications to check or confirm if your application has been successfully submitted.
All applications must be received not later than Monday May 05, 2025.
KenTrade values diversity therefore women and Persons with Disability (PWD) are strongly encouraged to apply.
