SilverOak Café is delighted to announce the opening of its brand-new branch at Promenade Mall, Rhapta Road, Westlands in Nairobi. This marks an exciting new chapter in our journey of culinary excellence and exceptional customer service. As we grow, we are looking to recruit dynamic, passionate, and experienced individuals to join our team and help us continue to create a warm, inviting atmosphere for all our guests.
At SilverOak Café, we value professionalism, teamwork, and dedication. Our commitment to quality and service excellence has earned us a loyal customer base, and we’re eager to bring our signature experience to the heart of Westlands. To achieve this, we’re hiring for several key positions that will play an integral role in shaping the future of our new location.
Whether you are an experienced professional in the hospitality industry or a motivated individual seeking the next step in your career, SilverOak Café offers a collaborative environment, on-the-job training, and the opportunity to be part of a growing brand.
Open Positions:
- Waitresses – 6 Positions
- Bar Staff (Baristas) – 4 Positions
- Chefs – 6 Positions
- Stewards – 3 Positions
- Hostesses – 3 Positions
Below is a detailed overview of each role and the key responsibilities involved.
Waitresses – 6 Positions
Our waitresses are central to the SilverOak Café customer experience. They are the direct link between the kitchen and our guests and are responsible for ensuring that every customer enjoys a smooth, courteous, and satisfying dining experience.
Key Responsibilities:
- Greet guests with warmth and professionalism upon arrival
- Escort customers to their tables and present menus
- Explain daily specials and answer any menu-related questions
- Take accurate food and drink orders using the POS system
- Deliver orders promptly and check in with guests during their meals
- Address any customer inquiries or concerns in a friendly and helpful manner
- Prepare table settings and maintain cleanliness of the dining area
- Coordinate with kitchen and bar staff to ensure timely service
- Manage billing and payment processing
Bar Staff (Baristas) – 4 Positions
Baristas at SilverOak Café are responsible for preparing and serving beverages with precision and consistency. This includes a range of hot and cold drinks, crafted to meet our high standards. Baristas are expected to combine technical beverage-making skills with strong customer service.
Key Responsibilities:
- Prepare and serve coffee, espresso, tea, and juices as per menu specifications
- Ensure consistent quality, taste, and presentation for every drink
- Engage with customers, understand their preferences, and offer recommendations
- Keep the beverage station organized and well-stocked
- Maintain cleanliness of bar equipment and prep areas
- Monitor inventory and communicate supply needs
- Operate coffee machines and other beverage-making tools effectively
- Collaborate with service staff to ensure drinks are served promptly and correctly
Both male and female candidates are welcome to apply for these roles.
Chefs – 6 Positions
Our chefs are the backbone of our culinary operations. This role requires precision, creativity, and a strong work ethic to deliver meals that meet the high standards our customers have come to expect. We are seeking chefs with hands-on experience in preparing international dishes, who can bring flair and flavor to our kitchen.
Key Responsibilities:
- Prepare a wide range of dishes, from breakfast to full-course meals
- Maintain consistency in food preparation, taste, and presentation
- Follow standardized recipes and portion control guidelines
- Work collaboratively with other chefs and kitchen staff
- Ensure that all food items are cooked and served in a timely manner
- Monitor kitchen inventory and assist with stock replenishment
- Maintain a clean and hygienic kitchen environment
- Adhere to food safety regulations and cleanliness standards
- Contribute to menu planning, development of new dishes, and presentation styles
This role is open to all interested and qualified candidates who bring a love for food and excellence in execution.
Stewards – 3 Positions
Stewards provide essential support to the kitchen and service team by maintaining cleanliness and ensuring a hygienic environment. These roles are ideal for individuals with a strong sense of duty, attention to detail, and the ability to work diligently behind the scenes.
Key Responsibilities:
- Wash dishes, utensils, cookware, and equipment used in the kitchen and service areas
- Maintain the cleanliness of the kitchen floors, walls, and surfaces
- Organize and store cleaned items in their proper places
- Assist with basic kitchen support as needed by chefs and cooks
- Manage waste disposal and recycling procedures
- Ensure dishwashing machines and equipment are cleaned and maintained
- Follow sanitation and safety standards strictly
- Assist in the cleaning of food storage areas and refrigeration units
This role is essential for keeping operations running smoothly and supporting overall hygiene and safety across the café.
Hostesses – 3 Positions
Hostesses serve as the first point of contact for all SilverOak Café guests. With a welcoming smile and a calm demeanor, hostesses are responsible for creating a positive and memorable first impression. This role requires excellent interpersonal skills, confidence, and grace under pressure.
Key Responsibilities:
- Welcome guests with enthusiasm and guide them to their tables
- Manage reservations and waitlists efficiently
- Answer customer inquiries about the café, menu, and services
- Communicate wait times clearly and manage guest expectations
- Maintain a tidy and organized reception area
- Coordinate with the service team to optimize seating flow
- Handle customer feedback gracefully and escalate issues when necessary
- Help create a warm and inviting atmosphere for all visitors
Female candidates are highly encouraged to apply for this front-of-house role, which is integral to the overall guest experience.
Why Work with SilverOak Café?
SilverOak Café is not just a place to work; it’s a place to grow. We invest in our staff, offer meaningful opportunities for development, and create a professional environment where hard work is recognized and rewarded.
Here are some of the reasons to join our team:
- Work with a dedicated and friendly team in a high-energy environment
- Be part of a reputable and growing hospitality brand
- Enjoy staff meals, uniforms, and a well-organized work setup
- Opportunities for internal growth and skill development
- Participate in a supportive culture that values customer satisfaction and employee well-being
Our new Westlands location offers easy access, a vibrant atmosphere, and the opportunity to interact with a diverse clientele. We are looking for individuals who are enthusiastic, dependable, and committed to excellence.
Location of New Branch
Our newest café is located at Promenade Mall, Rhapta Road, Westlands – one of Nairobi’s most dynamic and vibrant neighborhoods. This central location offers ease of commute, especially for those residing in the surrounding areas.
Application Process
If you are ready to be part of a welcoming and high-performing team, we would love to hear from you.
Apply Here
We look forward to welcoming new members to the SilverOak family and continuing to create exceptional customer experiences together.
SilverOak Café is an equal opportunity employer. We value diversity and are committed to building an inclusive work environment for all.
