Britam Hiring Bancassurance Regional Relationship Officer – Coast Region

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Job Purpose:
The role holder will be responsible for leading and managing bank branches’ regional 
relationships in the domiciled region, implements the specific bank strategies at the regional 
level to ensure the company achieves its corporate goals in terms of growth, profitability, 
customer service and the set regional revenue targets. Also, to implement sales plans/actions 
and identify new partnerships within the region for all lines of business.

Key responsibilities:

• Work closely with the various bank branch staffs and insurance officers in the region to 
  support business acquisition from all lines of businesses (GI, EMC, Life & Pension) and 
  achieve the set targets.
• Analyze regional expectations and provide insights back to the business to deliver 
  competitively on a product offering and or processes.
• Facilitate knowledge sharing and trainings to various bank branches officers and clients in 
  the assigned regions.
• Ensures Britam Products cross-selling takes place in new and existing business across all 
  bank partners in the regions.
• Plans and executes exciting and innovative regional sales tactics.
• Assists with regional implementation and repositioning of new product initiatives and 
  specific bank strategies agreed at the head office levels.
• Adhere to regulatory/ compliance and internal procedures regarding bancassurance 
  businesses.
• Ensure maintenance of a healthy sales pipeline that supports new business on boarding.
• Clearly understands sales targets set, influences, and drives the achievement of 
  Bancassurance sales through optimal regional relationship management.
• Ensure timely preparation of required presentations, sales pitches and product benefits 
  write up in the region.
• Provide quotations as and when required by bancassurance intermediaries within set out 
  time frames.
• Ensure premium payment for all closed sales are within the company’s set credit control 
  policy.
• Acquire and retain profitable businesses in line with acceptable loss ratios and Britam’s risk 
  appetite.
• Perform any other duties as may be allocated from time to time and should be available for 
  deployment to work from any of the six bancassurance demarcated regions in Kenya.

Relationship building & sales management.

1. Builds, maintains, and sustain business relationships with the regional bank partners’ teams, 
   Business development officers, Credit officers, Relationship Managers and Direct Sales 
   teams. 
2. Active management of relationships with all bank branch staffs to ensure smooth running of 
   the distribution channels in delivering targets.
3. Integrate well with all members of the team into a harmonious unit committed to the team 
   vision and direction within the team (Intra-team).
4. Receptive to constructive criticism, feedback and ideas from supervisors, business 
   partners, colleagues.
5. Maintain event calendars for all partners within the region to increase team building and 
   synergy.
6. Ensure that route maps and call trees are maintained to facilitate regular engagement of 
   officers within the region as shall be set out from time to time.
7. Applies knowledge, resources, and experience to resolve problems.
8. Ensure relationship building with key customers and service providers within the region.
9. Ensure that a record of all partners officers is maintained and regularly updated to include 
   location, telephone number and email address of the respective officers in the region.
10. Maintain an activities tracker that ensures that all activities and initiatives are well always 
    tracked.

Training

1. Ensures empowerment trainings on products and processes to our mutual bank partners 
   (Across all lines of businesses) takes place in the regions as and when required.
2. Ensures that induction trainings are carried out for all new partner officers within the region 
   on Britam processes and procedures. 
3. Ensure that customers are well appraised on the solutions taken up through training, writeups and after sales follow up for feedback. 

Reporting

1. Ensure that stipulated weekly and monthly reports are prepared and shared within the 
   agreed timelines and in the format stipulated
2. Ensure monthly expense reports are prepared and submitted within the stipulated processes 
   and procedures.

Knowledge, experience and qualifications required

Knowledge, experience, and qualifications required:

• Bachelor’s degree in a business-related degree.
• At least 3-5 years’ experience in a similar position.
• Progress on any professional qualification i.e. AIIK.

Primary Location

: Kenya-Mombasa-Mombasa

Organization

: Britam

Job Type

: Permanent

Shift

: Day Job

Contract Type

: Full-time

Job Posting

: 14-04-2025

Unposting Date

: 21-04-2025

Number of Openings

:  1

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