We are on the lookout for passionate, driven, and innovative individuals to join our team across multiple departments. From driving innovation in digital transformation to shaping customer experiences and leading the talent agenda, we have an opportunity for you to grow and thrive in your professional journey. Whether you’re a seasoned expert or an ambitious professional ready to take your career to the next level, our current job openings present a chance to contribute meaningfully to a purpose-driven organization.
Explore the detailed job listings below and discover the role that fits your passion and potential. If you’re ready to shape the future, we’re ready to welcome you aboard.
1. Digital Collections Agent
Department: Retail
Job Purpose:
As a Digital Collections Agent, your role will be to ensure effective recovery of digital loans by engaging customers whose accounts are overdue. You’ll monitor accounts, identify outstanding debts, and develop action plans to achieve timely recovery.
Key Responsibilities:
- Contact customers with overdue digital loans and negotiate repayment plans.
- Monitor and manage assigned accounts to track outstanding debts.
- Maintain records of communications and payment agreements.
- Work closely with internal departments to resolve payment issues.
- Propose solutions for customers facing challenges in loan repayment.
2. Property Advisor
Department: HFDI
Job Purpose:
We are seeking a proactive Property Advisor to drive real estate sales, generate and close leads, and contribute to our growth in both residential and commercial plots.
Key Responsibilities:
- Generate new leads and follow up on sales opportunities.
- Prepare and present compelling sales proposals.
- Close sales transactions and meet monthly sales targets.
- Prepare and submit daily sales reports to the Team Sales Leader.
- Build and maintain relationships with clients to encourage repeat business.
3. Trainer – HFDI
Department: Human Resources
Job Purpose:
This role is pivotal in upskilling our workforce through comprehensive training programs. The Trainer will design and implement development plans aligned with business goals to ensure our teams are empowered and productive.
Key Responsibilities:
- Identify training needs by evaluating strengths and development areas.
- Develop training materials and deliver training programs.
- Facilitate engaging sessions across various departments.
- Monitor and evaluate training effectiveness.
- Work closely with department heads to align training with organizational goals.
4. HR Officer – Talent Management
Department: Human Resources
Job Purpose:
The HR Officer – Talent Management will focus on recruitment and retention of top talent, playing a crucial role in building a high-performing team across the organization.
Key Responsibilities:
- Manage the end-to-end recruitment process.
- Implement employer branding initiatives to attract top talent.
- Maintain and build a strong talent pipeline.
- Support onboarding and employee engagement activities.
- Collaborate on talent development strategies.
5. Relationship Manager – Diaspora Banking
Department: Retail
Job Purpose:
This role involves managing relationships with Diaspora clients by offering tailored financial solutions, managing their accounts, and ensuring high levels of customer satisfaction and retention.
Key Responsibilities:
- Acquire and manage a portfolio of Diaspora clients.
- Promote and sell banking products to Diaspora customers.
- Deliver excellent service to retain and grow customer relationships.
- Handle all account-related operations and ensure compliance.
- Drive customer engagement through outreach and follow-up.
6. Commercial Lead
Department: Innovation
Job Purpose:
As the Commercial Lead, you will develop and execute strategies to commercialize digital products. The focus is on business growth through partnerships, go-to-market plans, and customer-centric innovation.
Key Responsibilities:
- Identify and pursue new business opportunities.
- Build and manage strategic partnerships.
- Collaborate on go-to-market plans for digital products.
- Maximize product adoption and revenue growth.
- Work closely with Product Owners and cross-functional teams.
7. Product Owner
Department: Innovation
Job Purpose:
You will be instrumental in shaping and delivering digital products. The Product Owner ensures alignment between business needs and product development by managing backlogs, prioritizing features, and driving execution within an agile framework.
Key Responsibilities:
- Define product vision and roadmap.
- Translate business requirements into user stories.
- Prioritize product backlog to maximize value delivery.
- Collaborate with Scrum Masters, Developers, and UX/UI teams.
- Engage stakeholders to validate and refine product direction.
8. Head, Business Channels Tribe
Department: Innovation
Job Purpose:
Lead the strategic evolution of all customer-facing business channels. This includes digital platforms, physical branches, and partner-driven ecosystems to deliver superior customer experiences and revenue acceleration.
Key Responsibilities:
- Develop and execute strategy for all business channels.
- Oversee cross-functional teams including scrum masters and product owners.
- Use data-driven insights to drive growth and performance.
- Ensure alignment between business objectives and customer needs.
- Champion agile methodologies for continuous improvement.
9. Head, Process Digitization Tribe
Department: Innovation
Job Purpose:
The role focuses on transforming back-office operations through automation and digitization. You’ll lead initiatives that improve process efficiency, reduce operational costs, and enhance service delivery.
Key Responsibilities:
- Lead process automation and re-engineering projects.
- Implement cutting-edge technologies to digitize business functions.
- Guide cross-functional agile teams.
- Drive continuous improvement through feedback loops.
- Ensure transformation aligns with customer expectations and business goals.
10. Head, Value Added Services Tribe
Department: Innovation
Job Purpose:
This role is responsible for developing customer-focused value-added digital solutions, from onboarding portals to ERP systems. It aims to enhance client satisfaction while delivering scalable technology solutions.
Key Responsibilities:
- Define and oversee development of strategic digital services.
- Lead teams of product owners and scrum masters.
- Foster innovation and user-centric design thinking.
- Identify evolving customer needs and translate them into tech solutions.
- Ensure seamless implementation and adoption of new services.
How to Apply
Ready to take the next step in your career journey? Don’t miss this opportunity to work with a forward-thinking and impact-driven organization.
