IT Systems Analyst
- Nairobi, Kenya
- Full-time
- Opportunity Type: Current Opening
Company Description
AMREF Flying Doctors is the leading aero-medical provider in Africa. Based in Nairobi, Kenya, at Wilson Airport, AMREF Flying Doctors provides air evacuation services in medical emergencies as well as air ambulance transfers between medical facilities. Patients can also be repatriated to Europe, Asia, and North America by air ambulance jet or a medical escort provided on commercial carriers. With a fleet of five fully-owned dedicated ambulance aircraft, patients can be evacuated from anywhere on the African continent to anywhere in the world.
Owned by Amref Health Africa, the leading health organization in Africa, AMREF Flying Doctors plays an instrumental role in advancing Amref Health Africa’s enduring commitment to achieving lasting health change in Africa.
AMREF Flying Doctors is in its 15th year of accreditation by the European Aeromedical Institute (EURAMI) and has twice been a recipient of the ITIJ Air Ambulance Provider of the Year Award. More information is available at www.flydoc.org.
MAIN JOB PURPOSE
The key role is to support AMREF Flying Doctors’ digital transformation, with a focus to enhance the AFD online platforms, streamlining business processes, and supporting the delivery of technology solutions aligned with the business strategic goals. The incumbent will perform systems analysis, including working with portals developed in AngularJS, and support application development.
Job Description
- Collaborate with internal stakeholders to understand business requirements and translate them into functional and technical specifications.
- Support the enhancement and maintenance of AMREF Flying Doctors’ portal, ensuring usability, performance, and user satisfaction.
- Work with cross-functional teams to define project scope, objectives, and deliverables.
- Assist in the design, development, testing, deployment, and documentation of new applications and digital tools.
- Support integration and data flow between different systems, including Microsoft Dynamics CRM and Business Central. Familiarity in Integrating D365 CRM with external systems using APIs, web services, or third-party tools.
- Conduct gap analyses, identify process inefficiencies, and propose technology-driven solutions.
- Support change management, system upgrades, patches, and migrations and end-user training as new systems or features are introduced.
- Maintain documentation including user guides, training materials, and system specifications.
Qualifications
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field.
- Minimum of 7 years of experience in IT Business Analysis or a similar role.
- Experience with Microsoft Dynamics CRM and Business Central will be a significant advantage
- Hands-on experience with .net framework, AngularJS, with apps technology proven experience maintaining or enhancing web portals.
- Strong understanding of application development lifecycle and agile project management methodologies.
- Experience using analytics tools.
Desirable Skills
- Experience in Microsoft Dynamics 365 CRM development or similar platforms.
- Familiarity with Microsoft Dynamics 365 Business Central.
- Experience with data integration tools (e.g., Power Automate, Azure Logic Apps) is a plus.
- Familiarity with DevOps practices, such as CI/CD pipelines or version control (e.g., Git).
- Ability to work independently and in a team-oriented environment.
Competencies
- Maintain professionalism, collaboration and team work
- Excellent communication and stakeholder engagement skills.
- Strong skills in data management and analytics
- Highly organized, proactive and meeting deadlines.
- Ability to manage multiple priorities in a cross-cultural environment.
- Detail-oriented with a proactive approach to problem-solving
- Ability to maintain integrity and confidentiality data protection compliance
- A critical thinker with commercial environment awareness.
Work environment
- AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation
Additional Information
If you have the passion to contribute to the leading Aero-medical and Health solutions provider, submit your application by Sunday, 27 April 2025. Please visit AMREF Flying Doctors website at https://flydoc.org/career-opportunities/ or Amref Health Africa website at https://amref.org/vacancies/ to view job details and requirements
Duly note that AMREF Flying Doctors does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although AMREF Flying Doctors may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from AMREF Flying Doctors will arrive from a @flydoc.org address.
AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. AMREF Flying Doctors is an equal opportunity employer and has a non-smoking environment policy.
